Skip to main content

 
IBM Systems  > Servers  > Mainframe servers  > z/VSE  > 

Service and support

  
Introduction Preventive Corrective Problem Mgmt.
How to order PTFs   |   How to send dumps/traces to IBM    

grey_rule.gif
Order PTFs
Order refreshes
ShopzSeries
How to apply PTFs from the internet
gray_dotted_line.gif

Order PTFs
Download and order fixes
ShopzSeries
PSP buckets
Recommended service levels

 Back to top


Order refreshes

A refresh can be used to update your VSE system to the most recent VSE release and service level. When you order a refresh, you get the VSE product tapes. The refresh is installed by performing a Fast Service Upgrade (FSU). Please check the  Products and components page for the available VSE levels.

You can order a refresh using ShopzSeries. After signing in, you create a new order, and select all your installed products from the product catalog. Since you aready have a license for this product, you will get the most recent release level without beeing charged. See " How to buy" for additional ordering options.

  ShopzSeries


 Back to top


IBM ShopzSeries
ShopzSeries is available for customers in certain countries. An overview of ShopzSeries can be found in the Help section of ShopzSeries.

With ShopzSeries the following can be ordered:

  • VSE/ESA and z/VSE base tapes
  • VSE optional products
  • VSE preventive service (Hiper/PE)
  • VSE corrective service (PTFs, APARs)

When ordering the VSE base tapes or optional products, you get a CD-ROM or download a file containing a tape image in AWSTAPE format. The VSE operating system consists of 3 files (VSE base, VSE extended base, DB2 Help Texts), for the optional products you will have only one file available. In case of multiple optional products ordered you will find all these optional products in this one file in VSE stacked format. In addition, a ReadMe file is provided, which points to the sources of installation instructions as listed below.

When ordering VSE service (APARs, PTFs) you get a binary job stream that contains the PTFs. Please follow the  PTF installation instructions in order to install the service. For ordering Hiper/PE service, you must first provide a ' Installed Software Report' that contains information about installed products and PTFs.

You are encouraged to use the new electronic delivery method.

  More information about e-delivery
  Download the Installed Software Report Tool
  ShopzSeries

 Back to top



How to apply PTFs from the internet
This section describes the preparation required if you received PTFs over the Internet. The shipment you received consists of several files, a readme file, the PTF coverletter file and the PTF file itself. The readme and coverletter files are plain text and can be read without being transferred to the VSE system. The PTF file includes all the PTFs ordered and has to be transferred to the VSE system as a binary file. The PTF file might be compressed using the ZIP facility. Before you transfer it to VSE, please UNZIP it first.

Transfer to the VSE system can be done in several ways. It is recommended to transfer to a VSAM file called IJSYSPF (PTF.FILE) which is defined on the VSE system and used by the PTF application dialog (VSE/ESA 2.4.0 or later), or to use VSE Virtual Tape Support. For older VSE systems, a tape is required as the application medium. In this case, a VSE library is needed as intermediate storage. Following is a detailed description of the various methods to transfer the PTF file to the VSE system, in order of ease of use and effectiveness:

Apply PTFs from the internet


How PTF Application should not be done
PTF files should not be transferred directly to the VSE system (POWER reader), because
  • PRE- and CO-requirements may not be fulfilled due to wrong order of PTFs, CO-requirements will not work at all.
  • POWER JECL included in the data part of the PTFs will be processed while running the job. This leads to modified contents of the PTF and also might cause the code to be incomplete.
  • Missing POWER JECL in the PTF file causes POWER to extract VSE JOB cards, this also leads to modified contents of the PTF and may also be incomplete due to job termination.
  • No indirect application possible.


 Back to top



 
We're here to help

Easy ways to get the answers you need.

  E-mail us E-mail us

Stay informed
Get the latest news about z/VSE through Twitter  

Service & support
VSE Recommended Service Level 
VSE Corrective Service 
Search the APAR database 
Software problem reporting 
Sending problem material to IBM 
Ordering PTFs 
Apply PTFs from the internet 
Support for IBM mainframes 
ShopzSeries 
IBM Global Services 

Acrobat
Get Adobe® Reader®