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If you are having a problem with XML Toolkit for z/OS, this page will help you diagnose your error or to obtain assistance in diagnosing your error.
With this page, you can:
- Determine if your system is set up correctly.
- Find information on known problems
- Understand the IBM service process
- Report a problem to IBM
- Contact the XML Tookit for z/OS team
| Checking the Prerequisites |
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Review the
prerequisites for running XML Toolkit for z/OS and make sure that they are in effect at your installation.
| Reviewing Known Problems |
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You can search RETAIN, IBM's database for reporting and tracking problems to see
Authorized Program Analysis Reports (APARs) and
Programming Temporary Fixes (PTFs).
Note: If you are installing the Toolkit via Serverpac, the Toolkit HFS will be mounted at the
/usr/lpp/ixm directory. To setup a seperate HFS to be used for service, you will have to make a copy of the Toolkit HFS and then create a "service" directory. Use
/xxxxxxxx/usr/lpp/ixm (where
xxxxxxxx is the service directory name) as the mount point for the copy of the HFS you want to apply the maintenance to.
For additional information on installing service into the HFS, refer to z/OS Unix System Services Planning Guide,
Chapter 17, Installing service into the HFS
| Understanding The IBM Service Process |
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The
IBM service process includes information about the service team, severity definitions, service terms and how to report a problem to IBM.
| Reporting A Problem To IBM |
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If you have not been able to solve your problem with any of the prior information,
report your problem to IBM.
| Contacting Us |
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If you have a question or comment, you can
contact the XML Toolkit for z/OS team.
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