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Service and support

  
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Use this page to find service and support information.

If you would like more information or have any questions, please contact the SA z/OS team. 

SA z/OS service and support

Important service information
This page contains important service information such as important SA z/OS and NetView APARs, PTFs, etc.

SA z/OS User Group
There is a very active Yahoo! user group for SA z/OS users. Its purpose is to discuss technical issues related to SA z/OS with your peers:  sout.gif SA Users group

IBM support
  • Support for IBM mainframes
    This support page for IBM mainframes provides links to technical support for System z9, zSeries, and S/390 hardware and supported operating systems.
     
  • Support for z/OS
    This mainframe support page provides links to technical support for problem solving and reporting for z/OS.
     
  • Software support
    The home page for the IBM Software Support (eSupport) Web site. It allows IBM software customers to search IBM's software support knowledge base, download software updates and patches, submit and track problems online, and customize their software support (eSupport) services.
     
  • IBM Software support handbook
    The purpose of this site is to provide guidelines and reference materials that customers may need when they require IBM service and support. (Also available as a  PDF file, 1.9MB.)
     
  • Techdocs—the Technical Sales Library
    This site provides access to the Technical Sales Support organization's technical information databases. It gives you access to the most current installation, planning and technical support information available from IBM pre-sales support, and is constantly updated. You can browse or search these databases by date, document number, product, platform, keywords, etc.
     
Education and Services
Looking for more help with your Automation projects? IBM in many countries and areas provides SA z/OS services. These range from prototyping and consulting to complete project management, including education, implementation and maintenance of your automation.
Worldwide
United States and Canada

IBM/Tivoli Migration Team
The SMPO (Software Migration Project Office) is part of IBM's North America Software Group and has been in business since 1993 providing solutions that help
solve customers' business problems. The SMPO does that by helping companies, like yours, migrate to the industry's leading systems management and database: DB2 and IBM/Tivoli products.


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Comments?
If you have any comments, e-mail the owner of this page, Enrico Jödecke, SA z/OS Service and Development