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Problems and Service for Java on z/OS
(last updated January, 2008)

 
Here is where you should look if you have a problem. You will see information and hot links to help you trouble shoot your problem. If all else fails, at this site you can report your problem. On this web page, you will find:

Service Summaries

The service summaries for

contain the following information:
  • PTF numbers and their build dates
  • corresponding SUN SDK levels
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IBM SDK for z/OS, Java 2 Technology Edition, V1.4 (Java SDK 1.4)

Service for IBM SDK for z/OS, Java 2 Technology Edition (5655-I56) is available as individual PTFs or from the world-wide web. If the product is ordered, the current service level is included in the original product order. CBPDO and ServerPac can be used for product delivery.

To ensure proper delivery of automatic service, Subscription and Support (5655-I48) should be ordered.

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IBM 64-bit SDK for z/OS, Java 2 Technology Edition, V1.4 (Java SDK 1.4)

Service for IBM 64-bit SDK for z/OS, Java 2 Technology Edition (5655-M30) is available as individual PTFs or from the world-wide web. If the product is ordered, the current service level is included in the original product order. CBPDO and ServerPac can be used for product delivery.

To ensure proper delivery of automatic service, Subscription and Support (5655-I48) should be ordered.

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IBM 31-bit SDK for z/OS, Java 2 Technology Edition, V5 (Java SDK 5)

Service for IBM 31-bit SDK for z/OS, Java 2 Technology Edition, V5
(5655-N98) is available as individual PTFs or from the world-wide web. If the product is ordered, the current service level is included in the original product order. CBPDO and ServerPac can be used for product delivery.

To ensure proper delivery of automatic service, Subscription and Support (5655-I48) should be ordered.

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IBM 64-bit SDK for z/OS, Java 2 Technology Edition, V5 (Java SDK 5)

Service for IBM 64-bit SDK for z/OS, Java 2 Technology Edition, V5
(5655-N99) is available as individual PTFs or from the world-wide web. If the product is ordered, the current service level is included in the original product order. CBPDO and ServerPac can be used for product delivery.

To ensure proper delivery of automatic service, Subscription and Support (5655-I48) should be ordered.

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IBM 31-bit SDK for z/OS, Java Technology Edition, V6 (Java SDK 6)

Service for IBM 31-bit SDK for z/OS, Java Technology Edition, V6
(5655-R31) is available as individual PTFs or from the world-wide web. If the product is ordered, the current service level is included in the original product order. CBPDO and ServerPac can be used for product delivery.

To ensure proper delivery of automatic service, Subscription and Support (5655-I48) should be ordered.

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IBM 64-bit SDK for z/OS, Java Technology Edition, V6 (Java SDK 6)

Service for IBM 64-bit SDK for z/OS, Java Technology Edition, V6
(5655-R32) is available as individual PTFs or from the world-wide web. If the product is ordered, the current service level is included in the original product order. CBPDO and ServerPac can be used for product delivery.

To ensure proper delivery of automatic service, Subscription and Support (5655-I48) should be ordered.

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Problem checklist

When you have a problem, make sure you have verified the following information on your system:

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Known problems

A first place to look for information on known problems is Common Problems on this website.

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The IBM service process

The IBM Service Process includes information about the service team, severity definitions, service terms and how to report a problem to IBM

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Report a Problem

If you have not been able to solve your problem with any of the prior information, report it to IBM.

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Specific APARs

This section will contain information about APARs that may be of interest to specific Java customers.

Notes:

  1. Level 2 may be contacted for questions.
  2. Non-SMP/E Java SRs can be downloaded from this website.
  3. Equivalent SMP/E Java SRs (PTFs) are available through normal service channels.
  4. The table will include an SRx if already available or iFix number if one is available.

APAR# If EKM related, EKM Build date SDK
1.4.2
SDK
5.0
SDK
6.0
Comments
OAXXZZ 20070924 SR10
(expected)
SR7
(expected)
In GA   level EKM version level is 2.1
  20070831   SR6b PTF UK30941   EKM version level is 2.1
  20070503 SR9a PTF UK28320     EKM version level is 2.0


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