IBM 4764 PCI-X Cryptographic Coprocessor

IBM 4764 PCI-X Cryptographic Coprocessor customers should use these product support pages as a primary source of information concerning the coprocessor. Customers should bookmark the PCI-X Coprocessor home page and return there from time to time for updated information. The right side of the page often carries information of special interest to customers.

You may find answers to some of your questions, or other interesting information, on the Frequently Asked Questions page.

If you encounter problems, first check the Software Updates page for fixes that might apply in your situation.

Several times a year, IBM offers education about the coprocessor and its support programs. Check the Education page for current offerings. If you need other coprocessor education, please contact the Crypto Team.

IBM offers the IBM 4764 PCI-X Cryptographic Coprocessor technology both as a "machine type" IBM 4764 for the IBM System x™ Server Proven models, and as a feature-product for the IBM System p™, IBM System i™ and IBM System z™. Hardware and software support for the products depends on how you obtained the product from IBM.

• If the failed product is still under warranty, IBM will replace the unit at no charge.
• If the product is out of warranty, the replacement will be invoiced to you.

* All support for customers who purchased IBM 4764 Coprocessors as a machine type from IBM or an IBM business partner are supported through this website. If you have questions about the product or require problem determination support, contact the Crypto Team. IBM monitors the crypto e-mail queue several times each business day in the eastern United States. Normally you can expect a response within one business day.

For System x customers, we ask that you provide the following:

• Your name and the name of your company
• Your email address and your phone number
• Your question, comment, or problem description
• For problems also include
  • The IBM 4764 model number and both serial numbers that are on the adapter. See the 4764 Serial Numbers pictorial for location of these serial numbers.
  • The type and model of host computer (IBM System x server model)
  • A CLU STatus report
  • The operating system type and level
    There are two operating systems supported on System x servers; 32-bit SUSE Linux Enterprise Server 9.0 and 32-bit Windows 2003 Server Standard Edition. Each has unique files that will be required of the customer for problem analysis, and should be included with the problem report.
    • Linux stores status information in the /var/log path. Two files need to be sent for problem analysis, these are /var/log/debug and /var/log/messages.
    • Windows stores status information in external files and also in internal log files. The external files are the Windows system event log and the Windows system information file. Use the following instructions to retrieve the Windows external files and the 4764 internal logs. Please send all the files to Crypto.
    • To attain a system event log:
    • Run eventvwr.exe:
    • Select System
    • Select Action->Save Log File As
    • Save system event log as *.evt
    • Send this file
    • To attain a system information file
    • Run winmsd.exe
    • Select File->Save
    • Save system information file as *.nfo
    • Send this file
    • The 4764 internal logs must be flushed from the system prior to retrieving and sending the log files.
    • Run ibm4764_log.exe
    • Send all the log files located at x:\Program Files\IBM\4764\logs.
    • The level of the IBM CCA Support Program that you are using
    • Reference any prior communication on the same problem or situation.