IBM 4764 PCI-X Cryptographic Coprocessor

Product support

IBM 4764 PCI-X Cryptographic Coprocessor customers should use these product support pages as a primary source of information concerning the coprocessor. Customers should bookmark the PCI-X Coprocessor home page and return there from time to time for updated information. The right side of the page often carries information of special interest to customers.

You may find answers to some of your questions, or other interesting information, on the Frequently Asked Questions page.

If you encounter problems, first check the Software Updates page for fixes that might apply in your situation.

Several times a year, IBM offers education about the coprocessor and its support programs. Check the Education page for current offerings. If you need other coprocessor education, please contact the Crypto Team.

Where to obtain support

IBM offers the IBM 4764 PCI-X Cryptographic Coprocessor technology both as a "machine type" IBM 4764 for the IBM System x™ Server Proven models, and as a feature-product for the IBM System p™, IBM System i™ and IBM System z™. Hardware and software support for the products depends on how you obtained the product from IBM.

System / Product Hardware Support Software Support
IBM System z, PCIXCC features, ICSF, TKE System z support zOS support or IBM support for Linux on System z9
IBM System i, PCIXCC features System i support OS/400 support
IBM System p, PCIXCC features System p support AIX support
IBM 4764 machine type (IBM System x Server Proven models) Via this Web site * Via this Web site *

The IBM 4764 is sold by IBM and its business partners with a one-year warranty when installed in IBM System x Server Proven models. There is no warranty coverage when the IBM 4764 is installed in any server that is not listed in the IBM Server Proven Security Upgrades Compatibility matrix. If you have problems with the product, contact the Crypto Team. If in dialogue with the Crypto Team it is determined that the hardware should be replaced, you should order a replacement from your original place of purchase.

All defective IBM 4764 products should be returned to IBM for failure analysis. IBM does not offer maintenance or on-site service contracts for the IBM 4764 when purchased for IBM System x machines.

* All support for customers who purchased IBM 4764 Coprocessors as a machine type from IBM or an IBM business partner are supported through this Web site. If you have questions about the product or require problem determination support, contact the Crypto Team. IBM monitors the crypto e-mail queue several times each business day in the eastern United States. Normally you can expect a response within one business day.

For System x customers, we ask that you provide the following: