IBM PCIe Cryptographic Coprocessor

IBM PCIe Cryptographic Coprocessor customers should use these product support pages as a primary source of information concerning the coprocessor. Customers should bookmark the PCIe Coprocessor home page and return there from time to time for updated information. The right side of the page often carries information of special interest to customers.

Where to obtain support

IBM offers the IBM PCIe Cryptographic Coprocessor technology as a machine type-model (4765-001) for the IBM System x™ ServerProven models. IBM also offers this technology as as a feature-product for the IBM System z™ and IBM Power Systems™. Hardware and software support for the products depends on how you obtained the product from IBM.

To avoid delays, please provide the following information in your e-mail:

• Your name and the name of your company
• Your email address and your phone number
• Your question, comment, or problem description
• For problems, also include:
  • The coprocessor machine type and model number (4765-001)
  • Both serial numbers that are on the coprocessor (see the 4765 serial numbers for a pictorial of serial number locations)
  • The machine type and model of your IBM ServerProven System x host computer
  • A status report from the CLU (Coprocessor Load Utility) ST command
  • The operating system type and level (for example, 32-bit SUSE Linux Enterprise Server 11 Service Pack 1)
  • The /var/log/debug and /var/log/messages files that Linux stores in the /var/log path
• The level of the IBM CCA Support Program that you are using (for example, Release 4.1.6)
• Reference any prior communication on the same problem or situation.