How to obtain Crypto support
The IBM PCIe Cryptographic Coprocessor Version 1 (PCIeCC) is a hardware security module (HSM). The following describes how to contact IBM with a comment or question about the PCIeCC.
Note that the PCIeCC is supported on the following IBM platforms: Power Systems™ running AIX®, Power Systems running IBM i, IBM-approved x86 servers, and System z™. For anything that is platform specific, contact IBM through the channel indicated on the product support page. ICSF and TKE customers should direct their inquiries through System z. For customers on Power Systems or System z, this is generally done by opening a Problem Management Record (PMR) on the IBM REmote Technical Assistance Information Network (RETAIN).
For customers of IBM-approved x86 servers and anything that is not platform specific, send the Crypto support team an email to firstname.lastname@example.org. Before sending an email, please review the information provided on the product support page.
CCA can be installed on additional operating systems by purchasing a separate add-on feature. An add-on feature is available for each of these operating systems:
With a new cryptographic hardware management solution, it is now possible to centrally manage multiple servers with one or more cryptographic coprocessors installed. The new Crypto Hardware and Initialization Management (CHIM) solution is now available for IBM Power Systems and IBM-approved x86 servers.
For questions or support for any of the above add-on features, contact the IBM Crypto Competence Center at email@example.com. The Center is located in Denmark, which is in the Central European Time Zone (GMT+1).
The Crypto support team is located in the Eastern USA. This team monitors its email queue at least several times each business day. Normally you can expect a response within one business day.
In your email, please include the following information: