IBM PCI Cryptographic Coprocessor

Notice of discontinuance of support

IBM has discontinued support for the IBM 4758 PCI Cryptographic Coprocessor. Support was discontinued as of March 15, 2010.

NOTE: The information below is provided for historical reference only.

Product support

IBM PCI Cryptographic Coprocessor customers should use these product support pages as a primary source of information concerning the Coprocessor. Customers should bookmark the Coprocessor home page and return there from time to time for updated information. The right side of the page often carries information of special interest to customers.

You may find answers to some of your questions, or other interesting information, on the Frequently Asked Questions page.

If you encounter problems, first check the Software Updates page for fixes that might apply in your situation.

Several times a year, IBM offers education about the Coprocessor and its support programs. Check the Education page for current offerings. If you need other Coprocessor education, please contact the Crypto Team.

A sample program illustrating C language programming for the CCA API is found on the CCA Sample Code page.

Where to obtain support

IBM offers the IBM PCI Cryptographic Coprocessor technology both as an end-product, the "machine type" IBM 4758, and as a feature-product for the IBM eServer iSeries, pSeries, and zSeries. Hardware and software support for the products depends on how you obtained the product from IBM or an OEM supplier.

System / Product Hardware Support Software Support
IBM eServer zSeries, PCICC features, ICSF, TKE zSeries support zOS support
IBM eServer iSeries, PCICC features iSeries support OS/400 support
IBM eServer pSeries, features #4958, #4960 and 4963
(and earlier RPQs)
pSeries support AIX support;Retain
PMR Queue: L3PK11/165
IBM 4758 machine type and RPQs 8V1183 and 8V1185
(PCs and IBM eServer xSeries)
Via this Web site * Via this Web site *
Other Equipment Manufacturer (OEM) supplier From the OEM supplier From the OEM supplier

* All support for customers who purchased IBM 4758 Coprocessors as a machine type or RPQ from IBM or an IBM business partner are supported through this Web site. If you have questions about the product or require problem determination support, contact the Crypto Team. IBM monitors the crypto e-mail queue several times each business day in the eastern United States. Normally you can expect a response within one business day.

The IBM 4758 is sold by IBM and its business partners with a one-year warranty. If you have problems with the product, contact the Crypto Team. If in dialogue with the Crypto Team it is determined that the hardware should be replaced, you should order a replacement from your original place of purchase.

All defective IBM 4758 products should be returned to IBM for failure analysis. IBM does not offer maintenance or on-site service contracts for the machine type or RPQ versions of the IBM 4758.

Please: IBM requests that you initiate all contact with the Coprocessor Support and Development staffs via the Crypto Team. This will enable IBM to better serve you and assure you of a timely response ven if the contact that you know is away from the office.