IBM PCI Cryptographic Coprocessor

• You can ask general questions about the PCI Cryptographic Coprocessor by sending an email to the Support Team as outlined below.
• If you have questions about the PCI Cryptographic Coprocessor that are platform specific, refer your questions to IBM through the channel indicated in Where to obtain support, generally through the Retain PMR process.
• If you have a problem with an installed Coprocessor, first review Where to obtain support. If your problem concerns a Coprocessor installed in a Windows or OS/2 system, contact the Support Team by email as outlined below. Otherwise refer your problem to IBM through the channel indicated in Where to obtain support, generally through the Retain PMR process.

If you have questions or problems with an IBM software product that uses the IBM PCI Cryptographic Coprocessor, then you should submit your question or problem to IBM using the platform channel indicated in Where to obtain support. Generally, this is through the Retain PMR process. Note that products such as ICSF and TKE should be contacted through zSeries support, and not using the crypto email address given on this page.

Please send your email to crypto@us.ibm.com. IBM monitors the crypto email queue several times each business day in the eastern USA. Normally you should expect a response within one business day. Include the following information in your email:

• Your name and the name of your company
• Your email address and your phone number
• Indicate if you are asking a question or reporting a problem
• Your question, comment, or problem description
• For problems also include
  • The IBM 4758 model number and serial number
  • The type and model of host computer
  • The operating system type and level
  • The level of the CCA or the PKCS#11 Support Program that you are using
  • Reference any prior communication on the same problem or situation.