How to contact IBM for Crypto support

This page describes how to contact IBM for Crypto support about any of IBM’s cryptographic hardware products. It also describes how to purchase several add-on features that are available for these products.

Contact Crypto

IBM currently supports the PCIeCC2 (the latest generation) and the PCIeCC cryptographic coprocessors. These Hardware Security Modules (HSMs) are supported on the following platforms:

card_3

IBM Z®

card_3

IBM Power SystemsTM

card_3

IBM-approved x86 servers

Machine type-model or feature code by HSM version and platform

The table below shows the feature, feature code (FC), or machine type-model (MTM) for each version of IBM HSM based on platform.

IBM PCIe Cryptographic Coprocessor

IBM Z feature

IBM Power Systems feature code for AIX® and System i®

IBM-approved x86 server MTM


Version 2 (PCIeCC2)

FC 0890 - Crypto Express5S (CEX5S) 
Only on z14®, z13s™, and z13®

FC EJ32 (IBM POWER8®, Customer Card Identification Number 4767, without blind-swap cassette custom carrier) 

FC EJ33 (IBM POWER8®, Customer Card Identification Number 4767, with blind-swap cassette custom carrier)

MTM 4767-002

Version 1 (PCIeCC)

FC 0865 - Crypto Express4S (CEX4S) Excluding z14, z13s, and z13

FC 0864 - Crypto Express3 (CEX3) Excluding z14, z13s, and z13

FC EJ27(not a blind-swap cassette)

FC EJ28 (IBM POWER6® generation-3 blind-swap cassette and instruction EC N23386)

FC EJ29 (IBM POWER7® generation-4 blind-swap and instruction EC N23597)

MTM 4765-001

    IBM PCIe Cryptographic Coprocessor

  • Version 2 (PCIeCC2)

  • Version 1 (PCIeCC)

    x86 server MTM (note 1)

    Version 2 (PCIeCC2)

  • MTM 4767-002

  • Version 1 (PCIeCC2)

  • MTM 4767-002

    IBM Power Systems feature code for AIX and System i

    Version 2 (PCIeCC2)

  • FC EJ32 (IBM POWER8®, Customer Card Identification Number 4767, without blind-swap cassette custom carrier) 

  • FC EJ33 (IBM POWER8®, Customer Card Identification Number 4767, with blind-swap cassette custom carrier)

  • Version 1 (PCIeCC2)

  • FC 4807 (not a blind-swap cassette)

  • FC 4808 (IBM POWER6® generation-3 blind-swap cassette and instruction EC N23386)

  • FC 4809 (IBM POWER7® generation-4 blind-swap and instruction EC N23597)

    IBM-approved x86 server MTM

    Version 2 (PCIeCC2)

  • MTM 4767-002

  • Version 1 (PCIeCC2)

  • MTM 4765-001

Contact method based on platform

Refer to the table below to determine how to contact IBM with a comment or question about any of IBM Systems’ cryptographic hardware products.

Platform

Hardware support

Software support

HSM feature, FC, or MTM


IBM Z (includes ICSF and TKE customers)

Open a Problem Management Hardware (PMH) on IBM REmote Technical Assistance Information Network (RETAIN)

Open a Problem Management Record (PMR) on RETAIN

Feature CEX5S, CEX4S, or CEX3C

Power Systems (IBM AIX, IBM i)

Power Systems support

IBM AIX support, IBM i support

FC EJ32, EJ33, EJ27, EJ28, or EJ29

IBM-approved x86 server

Send email to crypto@us.ibm.com *

Send email to crypto@us.ibm.com *

MTM 4767-002 or 4765-001

Not platform specific

N/A

Send email to crypto@us.ibm.com *

PCIeCC2 or PCIeCC

    Platform

  • IBM Z (includes ICSF and TKE customers)

  • Power Systems (IBM AIX, IBM i)

  • IBM-approved x86 server

  • Not platform specific

    Hardware support

    IBM Z (includes ICSF and TKE customers)

  • Open a Problem Management Hardware (PMH) on IBM REmote Technical Assistance Information Network (RETAIN)

  • Power Systems (IBM AIX, IBM i)

  • Power Systems support

  • IBM-approved x86 server

  • Send email to crypto@us.ibm.com *

  • Not platform specific

  • N/A

    Software support

    IBM Z (includes ICSF and TKE customers)

  • Open a Problem Management Record (PMR) on RETAIN

  • Power Systems (IBM AIX, IBM i)

  • IBM AIX support, IBM i support

  • IBM-approved x86 server

  • Send email to crypto@us.ibm.com *

  • Not platform specific

  • Send email to crypto@us.ibm.com *

    HSM feature, FC, or MTMt

    IBM Z (includes ICSF and TKE customers)

  • Feature CEX5S, CEX4S, or CEX3C

  • Power Systems (IBM AIX, IBM i)

  • FC EJ32, EJ33, EJ27, EJ28, or EJ29

  • IBM-approved x86 server

  • MTM 4767-002 or 4765-001

  • Not platform specific

  • PCIeCC2 or PCIeCC

*The Crypto support team is located in the Eastern USA. This team monitors email several times each business day. Normally you can expect a response within one business day. To expedite your request, please include the following information as appropriate:

  • Name, address, and telephone number
  • Company name
  • Host computer machine type and model
  • Operating system and release level
  • CCA release
  • Your question or comment
  • If possible, for any questions on Linux, the output from a run of the csu_snap utility. The csu_snap utility is provided with CCA on Linux for the IBM 4767 and IBM 4765.
  • If possible, for any questions on Windows, the Windows System Event log for the time in question.