Gateway to a smarter store
Recent industry studies prove the store provides the best means for retailers to deepen their relationship with consumers. For over 40 years, stores have depended on IBM to help deliver a shopping experience that satisfies customers. Today is no exception. From point-of-sale and self checkout solutions to loss prevention and mobility, IBM is setting a new standard that is making retail smarter.
What we offer
Smarter checkout
Increasingly retailers are looking to differentiate themselves with store technology that can integrate across all customer touch points. They want to connect the store with their back-office systems and analytics to deliver end-to-end cross channel offerings and a seamless shopping experience—all while keeping costs down and managing risk. Transforming the point of sale to a point of service is at the top of the list.
Loss Prevention
Inventory shrink is a growing challenge for retailers worldwide, costing over $120 billion annually in lost sales and revenue. To combat this growing challenge, IBM offers industry-leading loss prevention solutions that integrate with your existing point of sale, self checkout, and digital video surveillance systems. Combined with a team of seasoned loss prevention experts, IBM can rapidly deliver a solution to help reduce shrink that can begin delivering ROI within weeks of installation.
Self service
In today's fast-paced environment, consumers want to change the way they interact with their retailers, based on new expectations. This new "breed" of consumers expects not only to access information and perform transactions quickly, but also wants greater consistency in how they interact with retailers, regardless of retail segment or store size. Self-service meets the needs of these new consumers by giving them control, which is why it is appearing in more and more retail environments. Self checkout and kiosks are key aspects of this explosive self service industry.
Independent grocery and retail
IBM's retail solutions enable independent retailers to deliver and maintain advanced functionality, fast checkout, electronic payment, promotions, self service, and loyalty programs to address the needs of their customers. Packaged solutions from IBM and our large business partner ecosystem are ideally configured and priced for the independent market.
Integrated Cross-Channel Retailing
IBM's retail of the future enables
- Cross-channel order offer/capture
- Sourcing
- Distribution
- Fulfillment (including returns)
Related product
Gain insight into how customers are interacting with your brand across multiple channels.
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