Services

Solutions portfolio

The Toshiba Worldwide Services organization offers a wide range of services including software customization, in-store integration, store-to-enterprise integration, and IT consulting.

Promotions and Loyalty Management System (PLMS)

• Toshiba StorePay® helps retailers keep pace with new payment trends — from gift card consortiums to payment via biometrics — so consumers have access to a variety of tendering options.
• The Scan & Save® solution — an electronic consumer incentive program from Advanced Marketing Systems (AMS), for which Toshiba Global Commerce Solutions provides the technology — enables paperless coupon validation and clearing with increased fraud controls. This can help retailers reduce coupon handling costs, while adding a solution that can entice new consumers.
• T-log trickle solutions allow retailers to feed POS transaction data to enterprise systems as transactions occur, which helps optimize the supply chain and reduce out of stocks.

Retail Loss Prevention Solutions

Cashier Shrink and Fraud Solution

Toshiba Intelligent Cashier Shrink Solution, featuring Hawkeye® advanced video auditing solution by Agilence, gives retailers the ability to monitor, identify and dramatically reduce front-end shrink. By matching item-level detail from point of sale (POS) transactions with frame-by-frame video, it detects shrink that current exception-based reporting tools miss. This allows retailers to not only identify more instances of fraud, but to also identify other sources of shrink such as packaging, pricing, promotional and operational problems that are not written to the transaction log (Tlog).These can only be discovered by integrating each line-item scan with a corresponding frame of video and having a powerful query tool to root out the causes of these losses. Retailers using the Cashier Shrink and Fraud Solution can realize a 6 to 1 ROI in as little as 12 months.

Solution Benefits

• Simplify loss prevention processes
• Deliver conclusive results to maximize loss recovery
• Leverage existing investments and surveillance hardware
• Improve loss prevention analyst productivity up to 10x
• Increase prosecutable events

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Bottom of the Basket (BoB) Solution

Toshiba’s BoB Loss Prevention Solution featuring LaneHawk from Evolution Robotics Retail delivers immediate BoB shrink reduction at the front-end. By boosting daily per lane profits, retailers can see a 2 to 1 ROI in just nine to twelve months. The cost-effective, end-to-end solution uses ERR’s patented Visual Pattern Recognition Technology (ViPro™) to detect and identify items below the basket. Leveraging Store Integrator, the BoB items are automatically added to the POS transaction. The intelligent LaneHawk cameras not only accurately recognize and identify individual items based on the unique design characteristics of their packaging, they can do so with as little as 10 - 15 percent visibility. Multiple items can be accurately analyzed simultaneously.

Solution Benefits

• Increases daily per lane profits for a fast ROI
• Improves throughput and front-end efficiency
• Operates automatically in real time
• Allows TtLog tracking by cashier or lane
• Deters collusion between cashiers and customer

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Store Operations

Store Operations Analytics Solution

Toshiba Store Operations Analytics Solution featuring retail video analytics technology from Scopix leverages existing video surveillance technology to give retailers a cost-effective foundation for continuous, automated monitoring of store operations. The comprehensive solution suite captures video data to analyze and measures live in-store conditions against specific retailer-defined benchmarks. The solution provides actionable insights that can be used across lines of business from marketing to merchandising to store management.

Solution Benefits

• Optimize staffing, improve service levels, and enhance customer experiences
• Reduce out-of-stock situations and increase planogram compliance
• Improve visibility and insights into customer preferences
• Guarantee merchandising and promotional compliance
• Lower TCO by expanding use of video beyond surveillance and loss prevention
• Improve efficiency by facilitating management of compliance across hundreds or thousands of stores

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More Toshiba Worldwide Services solutions

• Retail Integration Framework solutions
• Line Buster
• Payment system solutions
• Retail Connectivity Option (RCO)
• ERP integration
• Clean Receipt for 4690 Supermarket Application
• EM for CDSA
• GSA Promotional Pricing
• Sign and Go Biometric Payment and Loyalty
• Scan & Save E-Z Offers
• Returns
• Self Checkout solutions
• Package selection
• Rx to POS integration
• Kiosk solutions
• Mobile shopper solutions
• Web solutions
• Gift card
• POS integration consulting