National Retail Services Center

Build loyalty

• Customizing IBM SurePOS™ ACE helps retailers positively differentiate the sales experience for customers and sales associates at the point of sale (POS).
• Providing loyalty data to various consumer touchpoints throughout the enterprise allows retailers to promote offers and deliver personalized marketing messages prior to checkout, which can help increase consumer spending. The Electronic Marketing Enterprise (EME) solution supports real time access to customer data, which can be critical for successful targeted marketing campaigns.
• IBM StorePay® helps retailers keep pace with new payment trends — from gift card consortiums to payment via biometrics — so consumers have access to a variety of tendering options.
• The Scan & Save® solution — an electronic consumer incentive program from Advanced Marketing Systems (AMS), for which the NRSC provides the technology — enables paperless coupon validation and clearing with increased fraud controls. This can help retailers reduce coupon handling costs, while adding a solution that can entice new consumers.
• T-log trickle solutions allow retailers to feed POS transaction data to enterprise systems as transactions occur, which helps optimize the supply chain and reduce out of stocks.

Loss prevention

• Cashier Shrink and Fraud solution featuring Agilence Hawkeye 3.3 provides patented time stamping of every cashier activity and perfect synchronization with video that allows auditors to look at 250 to 350 incidents per day; a 1000% increase in productivity. This time stamping, along with rich queries and video analytics enable retailers to detect activities such as “sweethearting”, as well as human presence during transactions, and operational issues that traditional systems can’t find through TLog analysis.
• Bottom of the Basket (BoB) solution featuring Evolution Robotics Retail’s LaneHawk enables fast, accurate, item-level identification of shoppers’ BoB items using a unique, intelligent camera and patented ViPR software. By detecting BoB items automatically instead of manually, checkouts move faster. Customers are satisfied, cashier accuracy is improved and stores see quick ROI.

Improve productivity

• Many POS applications can be customized with icon-driven GUIs that make it easier for employees to complete transactions faster and can help eliminate errors.
• Implementing self checkout enables retailers to serve more customers at the front-end while freeing up staff to provide customer service in other areas of the store.
• Connecting operational store systems to centralized ERP systems provides decision support applications with timely data.
• Touchscreen interfaces for the POS allow faster employee training, which eases the pain of sales associate turnover and helps reduce training costs.

Operate securely

• The NRSC has a reputation for creating solutions that offer performance, scalability and fault-tolerant resilience.
• The NRSC has experience with a variety of solutions that require increased security, such as those that use wireless technology or handle sensitive data such as payment, loyalty and pharmacy-related information.

More NRSC solutions

• IBM Retail Integration Framework solutions
• Line Buster
• Payment system solutions
• Retail Connectivity Option (RCO)
• ERP integration
• Clean Receipt for IBM 4690 Supermarket Application
• EM for CDSA
• GSA Promotional Pricing
• Sign and Go Biometric Payment and Loyalty
• Scan & Save E-Z Offers
• Returns
• IBM Self Checkout solutions
• Package selection
• Rx to POS integration
• IBM Kiosk solutions
• Mobile shopper solutions
• Web solutions
• Gift card
• POS integration consulting

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