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IBM Support for SUSE Linux Enterprise Point of Service 11

Featuring IBM single point of contact support

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Feature Benefits
Common SUSE® Linux® Enterprise operating system from POS terminal to data center
  • Role-based configuration: possibility to choose from several images directly on the POS terminal at boot time (remote configurable) including definition of the POS terminal number
  • Support of delta images, for more bandwidth-efficient synchronization of images from administration to branch server
  • Images can be heavily customized and streamlined
  • Easy roll-back to a previous image version directly from POS terminal and triggered remotely
  • Integration of problem determination tools, based on SUSE Linux Enterprise 11 support tool
  • With SUSE Linux Enterprise Point of Service, you can:
    • Reduce your total cost of ownership through lower cost software and simplified management
    • Increase the flexibility of your POS devices and image building and management
    • Enjoy greater reliability and uptime of your POS devices
    • Utilize stronger security to prevent data loss
Service Subscription
  • Single point of contact means customers initiate one contact to resolve issues related to solution stack of their POS and/or kiosk
  • Hardware running SUSE Linux Enterprise Point of Service11, UPOS 1.12 drivers (or later), Remote Management Agent V2R5 (or later) or firmware issues
Mainframe-inspired availability features
  • IBM provides single interface to customer for resolution
  • 24x7 support available for “Severity 1” issues, assistance with problem determination and ability to report problems
  • IBM works directly with Novell® to resolve issue without need for customer involvement

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