Put the hotel at your customers’ fingertips
IBM can help you implement a hassle free automation of tasks enabling faster check-in and out, and reducing costs across your operation. Yield significant savings with reduced front desk staffing needs. Increase guest satisfaction, especially for those who are inclined to self-empowerment. And, allow your front-line service staff to refocus on value-added guest interactions.
What guests really want is fast, seamless transit through a hotel. To quickly and easily check-in, input their loyalty card number, change their room selection, and receive their room keys. On check-out, to review their folio and get an up-dated print-out, and to print their boarding pass for their return flight home.
What hoteliers want, is to offer a great service experience and provide the guests with more choice, more options. They want to reduce the lines for their guests. To make self-service become the channel of choice for the majority of guests so that their own staff have more time to provide the human touch for those wanting that level of service.
IBM’s hotel check-in kiosks service both of these demands with proven hardware and software platforms and a full range of deployment and maintenance services.
Improve the guest experience while reducing costs
Leveraging IBM’s experience as the leading provider of self service solutions to the airlines, all of IBM’s kiosk feature the Common Use Self Service Standard (CUSS). IBM helped develop the CUSS standard that makes it possible to improve the guest experience through the use of a single kiosk for hotel, airline and car rental purposes.
 Learn more about current hotel self-service kiosk solutions.
|
