Your on-site staff responsible for the kiosks will need someone to call with questions. IBM’s help desk can provide a dedicated toll-free telephone line for help with the kiosk. The help desk is able to resolve most problems over the phone and dispatches on-site maintenance support when necessary, managing each reported problem to closure.
Kiosk management, monitoring and software distribution
Many kiosks are in locations where they are not routinely watched. These kiosks can be remotely monitored by IBM's help desk for proactive maintenance and updated with new content whenever needed. By monitoring kiosks via a network, we can quickly diagnose problems to the device level and dispatch a qualified service technician with the necessary parts to resolve it.
IBM can provide its high quality technical support for your kiosk hardware, 24 hours a day, 365 days per year. IBM Service Support Representatives (SSR) and Account Managers servicing your kiosks are highly trained, leverage Customer Problem Determination Assistance Groups and access an extensive on-line service database. And, no matter where your business is located, IBM can deliver service parts quickly to keep your kiosk system running smoothly. And additional services for kiosk care, consumable replenishment and cash management are also available from IBM.
Network administration, data management, data security, backup and recovery services
With a network of kiosks, you need a higher level of management than with a single unit. IBM uses our expertise in network management to plan, implement and manage the kiosk network and its interfaces with host systems. A network also allows you to access data in each kiosk, raising concerns for data security and making it possible to backup kiosk data over the network. IBM can provide a secure network environment and can backup the data in your kiosk if necessary.