Self-service kiosks are a part of your business strategy. Success depends on your Customer Experience Strategy, Branding and Usability Design. Our consultants draw on industry knowledge and technical skills to help you design the most appropriate solution for your business or organization.
User centered design, media development & content management, application development, and systems integration & test
IBM’s network of Innovation Centers and Usability Labs, strategically located throughout North America, are home to Customer Experience Consultants, Information Architects, Visual Designers, Content Strategists, and Usability Engineers who work hand in glove with the Kiosk Application Developers to create unique, customer-centric interface designs for kiosks applications.
Custom kiosk hardware development
First impressions really count in kiosk design. Does it look friendly, easy to use? Is it interesting and inviting? Does it function well in the space allocated for it? IBM can provide custom enclosure designs for any unique requirements you may have, as well as standard enclosures. And we make sure your kiosk is effectively cooled and easy to service, so it’s not just a pretty face.
Kiosks installed in public locations must meet stringent regulatory and safety requirements. IBM will submit your custom kiosk design to a nationally recognized testing lab for approval and work to achieve all necessary certifications for the countries where it will be deployed.