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Travel and transportation

  

Today’s business climate demands efficiency and flexibility without sacrificing customer service. Innovative kiosk solutions from IBM are a natural fit, with self-service interfaces that help boost customer satisfaction, offer intuitive check-in and ticketing features, and provide comprehensive remote management.

 Customer convenience

Give customers faster, more convenient service while freeing your employees to provide value-add service. IBM is poised to help you develop a feature-rich experience for your clients with reliable kiosks that:

  • Improve satisfaction by reducing lines
  • Enhance customer loyalty
  • Improve the check-in experience
  • Accept payments
  • Issue tickets and boarding passes
  • Securely encode and dispense hotel key cards
  • Provide instant scheduling information

Business performance
IBM’s self-service kiosk solutions can include Web-enabled remote monitoring, IBM Kiosk Manager managment software, credit card and passport readers, boarding pass and bag tag printers, and customization to meet your company's needs. Find dependable, scalable technology that integrates seamlessly with existing systems and other sales channels.

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Solutions
IBM hotel self-service kiosk solution
Self-service kiosk solution for airlines and airports from IBM
Self-service kiosk solution for rail from IBM


Case studies and references
Qatar Airways implements IBM AnyPlace Kiosk with Trident Loyalty Systems (31KB)
Valtur’s wireless smart card lets resort-goers “shop everywhere″
NorthPort streamlines operations with self-service employee kiosks


Press releases
Embassy Suites plans kiosks in all its hotels



 
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Growing your business with innovative kiosk solutions


Resources

IBM introduces new 17″ IBM AnyPlace Kiosk models (16 May 2006)