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Research Triangle Park, N.C. — 23 April 2008: IBM Retail Systems Management — the world’s first data-class systems management solution for the retail industry — now makes it easier than ever for retailers to monitor point-of-sale and self service systems and devices throughout their stores, all from a single console. A new version of Remote Management Agent (RMA), announced by IBM today, expands the ability of the systems management solution to proactively troubleshoot IT problems from both the datacenter or locally in the store. The enhanced RMA uses Retail Extensions for IBM Director to take advantage of common IBM Director tasks and capabilities, such as its drag-and-drop user interface, scheduler, and powerful group, inventory, and event management to give customers a familiar and faster route to define and achieve total store uptime objectives, improve efficiencies, and ultimately reduce IT costs.
Remote Management Agent, along with the other components that make up the powerful retail solution, is available at no additional charge as part of the IBM Retail Store portfolio, including POS, self checkout, kiosks, printers and devices. By enabling retailers to improve operational efficiency, increase employee productivity and enhance the customer experience, the IBM retail systems management solution plays a pivotal role in underlining the company’s commitment to helping retailers lower their total cost of technology ownership.
For more information on IBM Remote Management Agent and IBM Director, as well as other features of IBM Retail Systems Management, contact your IBM representative and visit
ibm.com/products/retail.
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