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Latin America A-Z listing

Please select one of the commodities below that best describes your product and/or service.
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General Procurement
Production Procurement

Under General Procurement, a description of each Procurement commodity is provided as well as the link to the Dun and Bradstreet report request form (D&B). Please be advised that the submittal of this D&B form does not guarantee that you will become an IBM supplier. Also included under each sub-commodity is a contact name, phone number, and E-mail address for questions regarding the process.

Under Production Procurement, a description of a Procurement commodity is provided for you to select the commodity that best describes your product and/or service. Also provided is a Procurement contact name, E-mail address, and phone number for inquiries.

General Procurement

Business services: The Business services council consists of five unique and distinct sub-commodities: (1) Professional services, which includes Business and IT consulting, incentives (IBM Business Partners), marketing professionals (Sales and Support Staff), translation (Foreign Language) and certification (ISO&UL). For technical sub-contracting, such as programmers, engineering consultants, customer engineers, technical writers, program managers, and systems analysts, go to Technical services. For adminstrative services, such as secretaries and clerks, go to Complementary workforce; (2) Education services, which includes on-line web based learning, purchasing of CD-ROMs for computer based learning, instructor-led classes, design and development of e-learning and instructor-led class materials, classroom rentals, and purchasing of course materials; (3) Human resource services, which includes HR consulting, HR program/benefit administration, recruiting, outplacement, medical services, Health/Welfare related benefit procurement delegated to HR. (4) Market intelligence, which includes custom research, secondary research, access to proprietary data on-line, list brokers, list maintenance, and analyst relations procured through outside suppliers; and (5) IBM business insurance which includes Property & Liability Insurance to sufficiently cover IBM’s operational risk. Coverage includes Professional, General, Auto, and Aviation Liability Insurance. In addition, Worker Compensation Insurance is purchased to cover IBM employees that suffer work related injuries.
Dun & Bradstreet report request form

Complementary workforce: The Complementary Workforce (CWF) Council establishes and maintains relationships with suppliers who provide administrative, manufacturing, customer care center, and financial output services (contractors that augment the needs of IBM and its customers). Requirements in the U.S. are supported by several global, national, regional niche, and diversity suppliers. Services procured are temporary administrative staffing on a global basis, including secretarial, general administrative, receptionist, procurement support, call center, light industrial, and financial output services. Currently, IBM has no plans to expand its complementary workforce supplier base.
Dun & Bradstreet report request form

Connectivity: The Connectivity Global Council works with suppliers that provides the following products and services:

  • Network Equipment Services and Maintenance: Routers, switches, hubs, modems, wireless, WAN (Wide Area Network) equipment, and associated services.
  • Converged Communications Equipment, Services and Maintenance: PBX exchanges (Private Branch Exchange), telephone sets including headsets, voice managed services, VoIP (Voice over Internet Protocol) hardware and phones.
  • Infrastructure Installation Services: Cabling solutions for voice and data networks including the design, physical installation, integration of services; wireless services, equipment; security installation services including cameras, access devices, DVRs (Digital Video Recorder) & new technology.
  • Power Protection Equipment: Uninterrupted Power Supplies and services to protect computer and network equipment from outages caused by power spikes, surges, and blackouts.

Dun & Bradstreet report request form

Facilities maintenance, design and construction: The Facilities Maintenance, Design and Construction Council (FMDC) is chartered with establishing a global strategy and the resulting supplier relationships to fulfill requirements for IBM internal needs, Business Transformation Outsourcing, and resale activity supporting Global Services Site and Facilities as follows:
  • maintenance for internal use includes all services and/or supplies that are used to maintain the appearance, safety, or environmental standards of a facility;
  • design and construction includes services and/or supplies associated with the rearrangement and construction of a facility for both internal and resale, including data centers;
  • products and services for resale used to outfit or refurbish customer data centers (excludes cabling/networking);
  • furniture includes the services and/or suppliers associated with the rental, purchase, installation, maintenance, and repair of all furniture within a facility.

Dun & Bradstreet report request form

Facilities services and operating supplies, maintenance, repairs, and operating supplies MRO: Responsible to purchase: Cafeteria services, electricity and gas requirements, environmental services, physical security services, and maintenance, repairs and operating supplies (MRO) goods and services.The FSOS Council strategy is to drive requirements through a global network of certified,core suppliers which deliver a significant competitive advantage in business terms to IBM, have a proven and demonstrated commitment to quality,customer satrisfaction,and a drive to continually standardize and re-engineer processes to provide IBM with the best cost product in the market. Consideration for business is occasionally given to other suppliers to perform as a sub-tier partner with one of our core suppliers based on their competitiveness, ability to deliver, and diversity status.
Dun & Bradstreet report request form

Hardware maintenance and services: The hardware maintenance and services council works with suppliers to augment IBM's own maintenance and service capabilities. For hardware maintenance, we work predominantly in the fixed cost maintenance agreement arena with suppliers that have extensive product and geographic scope. Services included in our scope are IMACs (moves,adds,changes), break/fix, and similar hardware-related activities. We do not support consulting, network services, software, internet services, parts refurbishment, etc. Our strategy is to drive our requirements through suppliers that deliver the highest quality services at the most cost effective rates. Primary considerations for new suppliers are breadth of product coverage capabilities, true direct service capabilities on a national level and extended service, level capabilities up to and including 7x24 coverage with two-hour response. Strong parts logistics is also a must, with the ability to provide parts coverage in all locations and at all service levels. Certified MWBE (minority,women owned business enterprise) suppliers may apply for adjusted selection criteria.
Dun & Bradstreet report request form

Information technology (IT) equipment: Copiers, facsimile (FAX), audio/visual (AV) equipment (maintenance), mail processing/document handling equipment (maintenance), VCRs, televisions (TVs), cameras, and network print management services. Desktops, laptops, servers, printers, personal computer (PC) associated peripherals, hardware configuration (hardware integration/software transfer), memory (does not include hardware components utilized in the manufacture of IBM products, maintenance, or technical services solutions), automatic teller machines (ATMs) with associated services, point-of-sale (POS) equipment with associated services, kiosk hardware, radio frequency identification (RFID) equipment, and life cycle management (LCM) services.
Dun & Bradstreet report request form

Marketing communications: The council purchases items that promote the brand image and sales of IBM products and services. Advertising, demand generation, and direct marketing are handled by an Agency of Record, Ogilvy & Mather, and Ogilvy One. At this time, no new agencies will be added for this business. Lead Generation is handled by a Global contract, and no additional suppliers are being added at this time. Public Relations is handled by two Agencies of Record and no new agencies will be added to this business. Marketing collateral and sales promotions design and content are under contract with a limited number of suppliers. IBM currently has a global logo merchandise catalog program with no plan to increase the number of licensed logo merchandise suppliers. George P. Johnson Corp. is the agency of record for marketing events. Creative, sales enablement, and recognition events are managed within a small group of contracted event suppliers in effect through 12/31/10 - 30 percent of which are certified Minority, Women-owned Business Enterprise (MWBE) firms. No additional suppliers are being added at this time. Print Services supports the post design of offset and digital printing, CD/DVD/Raw Media, fulfillment lettershop, standard and custom forms, and offsite reprographics.
Dun & Bradstreet report request form

Software: The software council handles licensing of third-party software for internal use, resale, or outsourcing customer use. This includes both commercially available software (whether modified or not) and custom-developed software. Licensing is dependent upon the requirements and needs of our internal IBM clients and IBM outsourcing engagements. IBM's strategy is to drive requirements through selected suppliers who deliver significant competitive advantage in both price and business terms to IBM and provide consistent high quality products supports by performance metrics.

The following is not supported by our software council: Marketing and development relationships, equity and acquisition proposals, joint venture proposals, technology submissions consisting of patents and white papers, any ideas relating to IBM products and services and works-for-hire (technical services).
Dun & Bradstreet report request form

Technical services commodity: Technical Services Commodity: IBM made a strategic decision to fulfill U.S. technical contractor requirements through our National Technical Services Core (NTSC) Supplier Program. Consideration for core status is occasionally given through performance as a sub-tier partner with one of our core suppliers. Our core suppliers are required to flow the terms of its contract with IBM down to sub-tier firms and will submit potential sub-tiers via the "Supplier Subcontractor Nomination Form" to facilitate the timely assessment and registration of the sub-tier. The best way to show IBM that you should be considered as a core supplier in the future would be through performance as a sub-tier partner with one of our NTSC suppliers. This indicates to IBM that your company has the knowledge and ability to deliver the services IBM needs. Interested suppliers are requested to contact one of our suppliers directly to form a sub-tier relationship.

Telecommunications: Telecommunications encompasses all the voice and data transport services through fixed or mobile architectures. Based on the supply base and the client set, the telecommunications spend is segmented into four major sub-commodities: 1) Wireless/mobility services (audio conferencing, cellular, pagers, and wireless data); 2) Wireline voice transport services (local voice transport, long distance, toll free); 3) Wireline data transport services (wide and metro area network, managed network services); and 4) Wireline internet services (internet broadband services, Web hosting, and e-business services).
Dun & Bradstreet report request form

Travel: The travel council strives to provide the lowest priced, best-in-class travel solution anywhere in the world within the boundaries of the IBM corporate travel policy that differentiates the IBM traveler and optimizes the travel process through e-travel industry solutions, from travel reservation inquiry through to expense reimbursement. The travel council consists of six sub-commodities: 1) Airlines; 2) hotels; 3) auto rental; 4) travel agency; 5) auto lease; and 6) ground transportation.
Dun & Bradstreet report request form

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Production Procurement

Actives, optics, passives components: Include transistors, FETs (field effect transistor), diodes, rectifiers, crystals, oscillators, inductors, ferrites, capacitors, magnetics, circuit protection devices, relays.switches and resistors."AOP Council does not manage relationships with component brokers and/or distributors”

Build to specification: Build to specification parts such as non-product parts and sub-assemblies designed and fabricated from an IBM drawing (e.g., fixtures, equipment spares, shipping trays, and containers, jigs, dies, pallets and machine shop services.)

Semiconductor materials: 200/300 millimeter bulk and silicon on insulator (SOI) (product, test, monitor, and reclaim) wafers and other specialty gases and raw materials used for R&D and production of semiconductor and electronic packaging products.

Networking and communications products: Sourcing and procurement of networking communications products (switches, adapters, HBAs, HCAs, RAID etc.) in support of IBM Systems and Technology Group's customer solutions. These products span all communication technologies, to include ethernet, infiniband, and fibre channel.

Electronic card assemblies: The finished product that a contract manufacturer (CM) ships to IBM. CMs take a printed circuit board (or raw card), places components on it (such as memory, AOP (actives/optics/passives), logic, etc.), then test the assembled product per its requirements prior to shipping to an IBM plant (or in some cases, another CM) for assembly into one of our products ( z-Series, server, etc.)

Electronic components:

Original Equipment Manufacturing (OEM):

Interconnect and optics: Connectors (high performance, power, sense, LGA's, etc.); Cables (high performance, power, sense signal, flex cable assemblies, mechanical & molded line cords); Optics (transceivers and fiber optic cables)

Monitors: TFT LCD and CRT displays

Logic, Central Processing Units (CPUs), chipsets: x86-based central processing units (CPUs) predominantly industry standard Intel and AMD processors and the corresponding system logic chipsets that support those processors. It supports multiple IBM brands ranging from low-end server to storage even retails solutions.

Logic-standard and custom: Application specific integrated circuit (ASIC), programmable logic devices/field programmable gate arrays (PLD/FPFG), linear-analog devices-power/thermal management, voltage regulation, audio, vendor transistor logic (VTL), timing solutions-clocks, frequency synthesizers, micros-microcontrollers, application specific standard products, networking, and communications.

Logistics: All shipment modes of air, ocean and ground transportation worldwide, as well as antecedent services such as third party logistics,warehousing and storage, freight bill payment, records retention and vital records retention and management, tape media migrations,inventories and audits.

Mechanical parts: Made up of parts and assemblies from fabricated metal, injection molded plastic, machined operations, and castings. Examples of parts/assemblies which are part of this council's responsibility are: frames, covers, chassis, brackets, HDD (hard disk drive) trays, CEC (central electronic complex) cages, and rack slides/kits.

Memory: Memory semiconductor is used to store data electronically.


Power: Power supplies, bulk power, DCA's, motor drive assemblies, VRM's, power modules.

Thermal (cooling) devices: Consists of all methods of cooling or thermal management of IBM products. Types of thermal devices include: Heatsinks, Fans, Fan-sinks, Blowers, Modular Refrigeration Units (MRU), Evaporators, Cold Plates, Modular Water Unit (MWU), Heat Exchangers, Liquid Cooling Components, and Manifolds.

Printed circuit boards: Printed wiring boards. Various PCBs ranging from low- to high-end technology. Boards span all divisions within IBM.

Storage commodity and systems peripherals: HDD (hard disk drive), optical, tape.

Service Parts Procurement and Warranty (SPPW):

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