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Supplier performance
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IBM's goal is to measure performance and provide feedback to core and strategic suppliers on a regular basis. Supplier performance feedback will be accomplished through IBM issuing formal performance reviews, IBM participation in supplier performance programs, or through normal business communication channels. Performance will be mainly measured in the key area of responsiveness, serviceability, quality, delivery, technology innovations, and cost reduction. The intent of the measurements is to provide the supplier with IBM's view on how well the supplier is meeting IBM's business needs. We encourage suppliers to provide IBM with assessments of IBM's performance as a customer. This information will become the basis for discussions on improving the business relationship.
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