IBM's Procurement One Place (POP) strategy is to act as a first point of contact, which will provide problem resolution to clients or direct them to the right contact within the Procurement organization.
There are three geography support centers: one for North America, one for Asia Pacific and one for Europe, Middle East and Africa, and Latin America. The following describes call-in telephone numbers, and applications supported for each geography support center.
Geography support center table of contents
North America
Effective 3 October 2011, the Procurement One Place (POP) team is available for North America and Canada. POP is to act as the focal point of contact in the Operations Centers. POP will provide resolution to clients within the team's scope of work (first level support on procurement application, operations, and invoicing-related questions, as well as other procurement-related questions) or direct them to the right owner within the Procurement organization.
The below table lists the call-in numbers for the supported countries.
The SupplierWorld portal provides you with the ability to easily raise a help request to the POP team or to chat with us. Visit the Web site to experience this new communication channel.
| Country | Call-in numbers | Applications |
|---|---|---|
| North America | 888-767-4289 | Buy on demand (Bond), TRA, Supplier Financial Risk Assessment (SFRA), Business Data Warehouse (BDW), Brio, Contractor Sourcing Application (CSA), Contracts Online Tool (COLT) Nextance, Procurement Requirements Entry Process (PREP), and all other procurement-related questions |
| Canada | 1-303-262-5606 | Bond, TRA, SFRA, BDW, Brio, CSA, COLT Nextance, PREP, and all other procurement-related questions |
| North America and Canada | 1-800-856-1626 | Global Procurement Center (GPC) tools: Source File Tool (SFT), Source Feed Database (SFD), Support Desk Database (SDDB), and Requisition Tracker (Req Tracker); Web Order and Invoice (WOI),Web Reporting, Enterprise Solution for Invoicing (ESI) Procurement Contribution Tool (PCT), SAP, Electronic Data Interchange (EDI), Supplier Management Utility (SMU), and all other Procurement-related questions |
| North America | 607-429-4848 | Accounts Payable |
| Canada | 905-316-7785 | Accounts Payable |
| North America and Canada | 866-495-6190 | Supply Chain Process Management (SCPM) |
Asia Pacific
The Asia Pacific Procurement One Place team provides help desk support for Procurement's core applications. The team is located in Shanghai, China, and includes English, Mandarin, Japanese, and Korean language support. Hours of coverage are from 9 a.m. to 6 p.m. local country time, Monday through Friday.
The SupplierWorld portal provides you with the ability to easily raise a help request to the POP team or to chat with us. Visit the Web site to experience this new communication channel.
To contact the Asia Pacific Procurement One Place team, please dial the following numbers for your supported country.
For queries pertaining to India and Sri Lanka, please refer to the SupplierWorld portal if you would like to submit an online request.
| Country | Toll-free number | Support for Asia Pacific (AP) |
|---|---|---|
| Australia | 1-800-079602 | CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| China | 800-820-2283 | CSA, EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Hong Kong | 800-964220 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| India | 0-0008001008039 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Indonesia* | 001 803 65 7605 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Japan | 00531 0860008 | EGI Net, ESI, FOX J , PCN, QIN, Qualification Database, RFQ Web, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Malaysia | 1800 80 6018 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| New Zealand | 0800-447781 | CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Philippines | 1800-1861-0002 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Singapore | 800-8600022 | CSA, EDI, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| South Korea | 00-7988620223 | CSA, EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Sri Lanka | +61298986057 | EGI Net, ESI, PCN, QIN, Qualification Database, RSC@, SMT, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Taiwan | 00-801-86-3011 | EGI Net, ESI, FOX DBCS, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Thailand* | 001-800-8610225 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
| Vietnam | 86-28-85302844 | CSA, EGI Net, ESI, PCN, QIN, Qualification Database, SMT, SQMS, Supply Portal, TQA, Web Reporting, WOI,COLT Nextance, and whom to turn for procurement-related queries |
* available only from phones with IDD facility
Europe, Middle East, Africa/Latin America Procurement One Place support
The Procurement One Place (POP) team is to act as the focal point of contact in the Operations Centers. POP will provide resolution to clients within the team's scope of work (first level support on procurement application-related queries, invoicing-related queries, and other procurement-related queries) or direct them to the right owner within the Procurement organization. We support Europe, the Middle East, Africa, and Latin America.
The languages supported are: English, Spanish, German, French Dutch, Danish, Norwegian, Portuguese, Finnish, Swedish, and Italian. The Procurement One Place team is located in Sofia, Bulgaria, and is providing coverage from 9 a.m. to 6 p.m. CET, Monday through Friday. Hours of coverage for Latin America are 9 a.m. to 6 p.m. EST.
The SupplierWorld portal provides you with the ability to easily raise a help request to the POP team or to chat with us. Visit the Web site to experience this new communication channel.
We would like introduce you to a tool called Web reporting. The tool will provide you with information regarding your invoices, purchase orders (P.O.s), and payments. Choose the tool in the language in which you speak to save you time.
The below table lists the call-in numbers for the supported countries.
| Country | Call-in number | Support for EMEA |
|---|---|---|
| Angola | +47 66 99 95 30 | Procurement applications (Web Order Invoicing (WOI), Contractor Sourcing Application (CSA), Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Austria | 0810 300 417 +36-1-777-1300 |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Belgium French | +32 78 15 54 81 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Belgium Flemish | +32 78 15 54 81 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Botswana | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Bulgaria | +36 1 777 1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Burkina Faso | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Chad | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Congo | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Croatia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Cyprus | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Czech Republic | +36-1-777-1790 pasc@hu.ibm.com |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Democratic Republic of Congo | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Denmark | +45 45234711 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Dubai | +36-1-777-1790 80004413019 |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Egypt | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Estonia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Ethiopia | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Finland | +358 94595995 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| France | 33 820 05 00 70 +36-1-777-1861 |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Canadian French | 877-205-6725 | Buy on demand (Bond),Technical Risk Assessment (TRA), Supplier Financial Risk Assessment (SFRA), Business Data Warehouse (BDW), Brio, CSA, Contracts Online Tool (COLT) Nextance, Procurement Requirements Entry Process (PREP), accounts payable, and all other procurement-related questions |
| Gabon | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Germany | +49 1805426032 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Ghana | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Greece | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Hungary | +36 40 985 000 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Ireland | +353 18153750 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Israel | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Italy | +39 0270312063 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Ivory Coast | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Kenya | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Latvia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Lithuania | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Luxemburg | +32 78 15 54 81 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Madagascar | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Malawi | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Mauritius | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Morocco | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Mozambique | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Namibia | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Netherlands | 00-31-205-145163 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Niger | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Nigeria | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Norway | +47 66 99 84 08 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Pakistan | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Poland | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Portugal | 808 202381 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Qatar | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Romania | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Russia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Saudi Arabia | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Senegal | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - French) |
| Serbia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Seychelles | +47 66 99 95 30 pasc@hu.ibm.com |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Sierra Leone | +47 66 99 95 30 pasc@hu.ibm.com |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Slovakia | 0800 004 956 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Slovenia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| South Africa | 0800 980664 +36-1-777-1893 |
Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Spain | +34 917147947 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Sweden | +46 879 33725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Swiss French | +41 583330999 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Swiss German | +41 583330999 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Swiss Italian | +41 583330999 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Tanzania | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Tunesia | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Turkey | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Uganda | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| UK | +44 8700102520 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Ukraine | +36-1-777-1790 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries (supporting language - English) |
| Zambia | +47 66 99 95 30 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries (supporting language - English) |
| Country | Call-in number | Support for Latin America |
|---|---|---|
| Argentina | 0800-555-4288, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Bolivia | 800-10-1110, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries |
| Brazil | 800-888-8288, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Chile | 800-225-288, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Columbia | 01-800-911-0010, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Mexico | 01-800-288-2872, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Paraguay | 008-11-800, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and whom to turn for procurement-related queries |
| Peru | 0-800-50288, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Uruguay | 000-410, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |
| Venezuela | 0-800-2255-288, then 877-205-6725 | Procurement applications (WOI, CSA, Web Reporting, and Supply Portal), operations and invoicing-related queries, and whom to turn for procurement-related queries |