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Ombudsman-Supplier relations

The IBM Global Procurement Ombudsman process

The purpose of the Ombudsman Office is to provide an avenue for suppliers and others to address procurement-related concerns and issues that, for any reason, cannot be resolved satisfactorily through normal business channels.

As an objective and impartial organization, the Ombudsman assists in resolving procurement-related concerns and issues. The intent of the Ombudsman Process is to foster more open,effective, and productive relationships with our suppliers. If you have a concern, we want to hear from you.

Do your best to define your concern. Then raise the concern to whomever you feel most comfortable: Local IBM Procurement or The IBM Ombudsman.

The IBM Global Ombudsman has representation worldwide including the United States, Canada, Latin America, Europe, Africa, Asia Pacific, Australia, and the Middle East.

Concerns will be handled promptly with care, respect, and sensitivity. You may raise a concern by contacting an Ombudsman directly. Please refer to the contact information below:

IBM Global Procurement Ombudsman

Eric Haft
3039 Cornwallis Rd
RTP, NC 27709, USA
Phone: 919-543-5556

Ombudsman Helplines

Within the US and Canada: 800-233-3073
All Others: 1-919-543-5856

Corporate staff and United States

Eric Haft
Phone: 919-543-5556

Alex Sansky
Phone: 720-396-5577

Asia Pacific

Hiroshi Ishii
IBM Japan
Phone: 81-50-3150-5004

Pauline Lo
IBM Greater China Group (GCG), ASEAN
Phone 886-28723-9839

Marita Hutchins
IBM Australia and New Zealand
Phone 61-3-9626-6644


Pradeep Gupta
IBM India
Phone: 91-124-463-5160

Sridhar Ananthacari
IBM India and South Asia
Phone: 911-8-28062571


Michael Bourne
IBM Canada
Phone: 905 316 2365

Europe/Middle East/Africa

Eva More
IBM Europe
Phone: 36-20-823-5681

Latin America

Carolina Echeverry Gaviria
Latin America
Phone: 54-11-5070-3654