|What is Emptoris?||Emptoris Sourcing Portfolio, is used by IBM as the primary method to make sourcing decisions. IBM will use Emptoris SP to post requirements to the supply base, collect responses and then determine the best overall solution to meet IBM's requirements.|
|How do I gain access?||
To gain access to the application, please refer to detailed directions in the Emptoris SP Getting started section of this site|
|I have forgotten my IBM ID, what can I do?||
If you need assistance regarding a forgotten IBM ID, please contact the IBM registration help desk.
|I forgot my password, how can I retrieve it?||
You can go to the IBM password reset site and request a new password.|
|I cannot see the RFx I was invited to, why not?||If you have logged on to Emptoris and are in the view "Bids->View FXs" and you believe you should be able to view an RFx, there is a drop-down list available next to the binocular icon on your screen, this drop-down contains different RFx status you can select to view on your screen, ensure that you have an appropriate view status selected from this drop-down.|
|I need help. Is there someone I can contact?||Please feel free to contact the Procurement application support center for assistance.|
|I don't seem to be able to access the tool. Are there particular desktop settings I need to have?||There are no custom installation requirements for a web browser application, although using Microsoft Internet Explorer 5 or higher is recommended. There will not be any additional components to install just to use Emptoris SP, other than the standard-install web browser, only the speed of the connection to the server is the bottleneck.|
|What is the process for registering in Emptoris SP?||Details on how to register can be found in the Getting started page.|
|What are the roles of the main contact and others in my company?|
There are two supplier roles, these are the supplier application manager (SAM) and the supplier agent (SA). The SAM will be the key supplier contact who will have authority to create supplier agents (SA) within their organization and will be able to invite SAs from within their organization to an RFD. The SAM is also responsible for maintaining the company profile and the other supplier user access.
|Nothing happens when I click a button,link or when I try to select a calendar date.||
You probably have a 'pop-up blocker' active, this could be with the Google toolbar, MSN toolbar, Yahoo toolbar or other toolbar, all within Internet Explorer, it also could be other programs which have a pop-up blocker functionality such as Ad-Aware or Zone Labs, also Microsoft Windows XP Service Pack (SP2) installs a pop-up blocker within Internet Explorer.
|My company is registered but I need access to participate in an RFx.||
If your company is registered to use Emptoris SP, but you do not yet have authorization, you will need to request access to the application. However, you first need an IBM ID that is used with many of the IBM applications.
If you have any questions or problems, please contact the Procurement application support center.
|What changes will I see after the 5.2 Upgrade takes place?||See Emptoris 5.2 Upgrade changes.|