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Frequently asked questions

CSA Frequently asked questions

 



How do I get access to Contractor Sourcing Application (CSA)?   IBM Global Procurement will provide detailed instructions on how to get access to the Contractor Sourcing Application (CSA) to eligible suppliers. Please contact your IBM buyer if you have additional questions. If you would like to register additional users, please follow the instructions.



Who do I call for assistance with the application?   You can contact the Procurement One Place.



How will I know that a request has been sent to me by IBM?   You will receive an automated system generated E-mail when an IBM requester has submitted a request to your company. The E-mail will go to the contact we have setup for your company.



Why I haven't received a CSA request?   There might be several different reasons for not being able to see a specific CSA request from supplier's side:
  • The supplier has not logged in with the correct user name. Please check the supplier number and the valid GCC ID for it;
  • The CSA request is still pending on IBM's side. Log in to CSA and check what is the current status of the request;
  • The CSA request has not been sent to that specific supplier but to other suppliers;
  • If all of the above is fine and the request is not on the supplier's  side, please open a CSA L2 ticket



How do I get training on the application?   You can contact the Procurement One Place.



What is my CSA userid?   Each supplier has identified a CSA focal point , called a Guest Company coordinator (GCC) and they have provided us with the userid they have registered on IBM Supply Portal. We have set up this GCC and their user id for access to CSA prior to deployment date. The GCC can access CSA and view and respond to all requests. In addition, the GCC can also setup additional users for access for CSA. The other users in your company will also need to register on supply portal for an id and give it to the GCC who will need to do the new user app enrollment process on portal. (Note: For further assistance, contact the Procurement One Place Team) Procurement One Place.



How do I update my CSA userid?   You can go to Supply Portal.



I lost my password. What should I do?   At the Supply Portal, select Forgot Password from the navigator pane on the left hand side of the page.



What browsers are supported in CSA?  
  1. MS Internet Explorer version v8 and v9
  2. Jaws 11.0
  3. Mozilla Firefox v9 and v10 (ERS)
  4. Google Chrome 16.0



What is the file size limit and file formats for CSA attachments?   The types of acceptable file formats are:
  • Microsoft Word (.doc)
  • Acrobat file (.pdf)
  • Lotus Wordpro file (.lwp)
  • Lotus 123 file (.123)
  • Excel spreadsheet (.xls)
  • Powerpoint presentation (.ppt)
  • Zip archive (.zip)
  • Plain text (.txt and .text)
  • HTML (.htm and .html)
  • RAR (.rar )
  • Lotus Symphony (.odt, .ods and .odp)
  • CSV files (.csv ) and RTF (.rtf )


  • The file should be closed, while attaching it to the request. and there should not be any special characters used in the file name. Max size limit is 800kb.



How do I map the 3 digit SMA skill code to the new primary job category, secondary job category , job role and band levels in CSA?   Call the Procurement One Place team.



Will CSA have an E-mails to notify the supplier when a request is sent to them?   Yes, CSA has numerous E-mails that will be sent to the supplier depending on various status of the request. Please refer to the Userguide section: E-mails sent by CSA to suppliers.



Who should I direct the IBM requester to for assistance on CSA (like selecting job roles, skill sets, etc ?)   Refer them to the Procurement One Place.



Where do I find the project tasks and description information in the CSA request ?   The requester can provide this information to you via the comments to supplier field or as a separate attachment. If they did not include it in the CSA request, you will need to contact them.



Why I don't receive email notifications?   Please refer to the link: How to activate email alert function.