Azul Systems Selects IBM to Deliver North American Customer Service and Support

Global Leader in IT Services to Support Azul Systems Network Attached Processing Solutions

Tab navigation

Press release
Related XML feeds

Contact(s) information

ARMONK, N.Y. & MOUNTAIN VIEW, Calif. - 13 Apr 2005: IBM and Azul Systems Inc. today announced that IBM Global Services will provide North American service and support for Azul Systems(tm) network attached processing solutions. Through this agreement, Azul will leverage the best-in-class expertise of IBM Global Services to support the worldwide demand for Azul Compute Appliances, which are scheduled for general availability in spring 2005. Terms of the agreement were not disclosed.

Azul has pioneered the industry's first network attached processing solution designed to unbound compute resources for Java(tm) and J2EE(tm) based enterprise applications. Leveraging IBM's global reach and expertise in transforming services-after-sales operations, Azul will offer its customers the highest level of ongoing customer care, including onsite repairs and technical support. Under the agreement, IBM will support Azul appliances deployed in any leading application server environments, including IBM(r) WebSphere(r) software, BEA(r) WebLogic(r) Platform and JBoss(tm).

"By choosing IBM Global Services to deliver customer care after the sale, we are immediately able to support a global customer base consistent with our expected growth," said Matt McLaughlin, Vice President Worldwide Field Operations, Azul Systems. "IBM is the world's premier provider of information technology services. This agreement underscores Azul's commitment to offer the best support possible for our enterprise and service provider customers worldwide."

"Companies such as Azul are coming to IBM, looking for better, less costly and more efficient ways to deliver after-sales service to their customers," said Scott Dougall, General Manager of Technical Support, IBM Global Services. "Leveraging the massive, global scale of IBM's technical support and the industry expertise of IBM Business Consulting Services, enterprises large and small can bring their after-market sales and support capabilities up to world-class status, instead of incurring the cost and effort needed to build their own global product support and repair network," he said.