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Norwich Union Signs New Contract With IBM

IBM to Work With Norwich Union Life to Transform Its Business Services Capability

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LONDON - 20 Jan 2005: Leading UK life insurer, Norwich Union, has signed a two and a half year contract with IBM to provide programme transformation expertise for its business services division. A team of specialists from IBM Business Consulting Services will work with Norwich Union Life to transform its business services division which consists of internal consulting, application development and maintenance. The project will enhance business services' ability to deliver quality services to the rest of the Norwich Union Life business. It will also enable business services to help lead the broader transformation of Norwich Union Life, provide enhanced customer service and be more responsive to market changes and needs. Financial terms were not disclosed.

"The deployment of effective innovation and programme delivery is critical to our ability to drive forward competitive advantage," said Cathryn Riley, business services director, Norwich Union Life. "In working with IBM, we benefit from their expertise in consulting, process design, innovation and programme delivery as well as the outstanding combination of industry skills, business transformation framework and proven track record from strategy right through to delivery."

"In this highly competitive environment it is no longer enough to simply focus on integrating isolated process optimisation initiatives," said David Dockray, managing partner for IBM Business Consulting Services. "The success of business transformation initiatives that seek not only to gain significant cost reductions, but also to achieve competitive advantage, will depend on the adoption of and adherence to strategic business models that will allow companies to respond on demand to changing market conditions."

The business services function provides Norwich Union with services including the delivery of complex programmes, the provision and maintenance of IT systems and the delivery of innovation through business consulting. As part of the assisted transformation initiative, specialists from IBM Business Consulting Services will work with business services on a number of work-streams:

PCMM and CMMI are standards defined by the Software Engineering Institute (SEI), a federally funded research and development centre at Carnegie Mellon University that is sponsored by the U.S. Department of Defense through the Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics. The SEI aims to help companies make measured improvements in their software engineering capabilities and ensure that they develop the right software, delivered defect free, on time and on cost, every time.

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