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ING U.S. Financial Services Awards IBM $600 Million IT Services Agreement


ARMONK, N.Y. - 16 Dec 2003: ING U.S. Financial Services, one of the largest financial services organizations in the U.S., has awarded IBM a seven-year, $600 million services contract that will simplify and consolidate ING U.S. Financial Services' IT Infrastructure.

The new computing infrastructure will rely on IBM's Universal Management Infrastructure to enable ING U.S. Financial Services to increase or decrease computing capacity in real time as market demand changes, while minimizing business risk. ING will pay only for the capacity that it uses.

"IBM's On Demand Computing Model will propel ING U.S. Financial Services' IT infrastructure to new levels of performance, efficiency and power," said Paul Donovan, chief information officer, ING U.S. Financial Services. "Together we will be able to constantly improve customer service and provide a solid foundation for important ING business initiatives going forward."

IBM will also consolidate ING U.S. Financial Services' mainframe and midrange computer operations, providing ING with costs savings that will be reinvested in new and improved business applications.

To prepare for the implementation of IBM's Universal Management Infrastructure, IBM will streamline ING U.S. Financial Services' IT infrastructure, tools and processes. The financial institution will standardize on IBM desktop and laptop technologies utilizing emerging self-reliant technologies and minimizing the number of software images to reduce support costs and improve employee productivity.

In addition, IBM will manage ING U.S. Financial Services' IT help desk, voice and data networks. IBM and ING will work together to explore introducing emerging technologies such as wireless access to deliver continuous improvements to ING's customers.

"ING understands that technological innovation drives business results," said Philip Guido, IBM Global Services' general manager for the financial services sector. "Our work together will go a long way towards transforming ING into a true on demand enterprise - more resilient, better able to respond to changes in supply and demand, and free to focus on its core competencies."

Contact(s) information

John Buscemi
IBM Media Relations
(914) 766-4495
jbuscemi@us.ibm.com

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