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Boeing Awards IBM Multi-Year Voice Communications Contract


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ARMONK, N.Y. - 29 Aug 2003: IBM today announced that it has been awarded a three-year contract, with extension options, to manage the Boeing corporate-wide voice communications network. Estimated at $160 million, the contract covers voice services to the Boeing network of nearly 150,000 users.

IBM is instituting variable pricing for a broad spectrum of services, such as telephony systems and applications support, voicemail, audio conferencing and operator services. IBM, working with Verizon, will implement a comprehensive voice management system to provide highly reliable and cost-effective service to Boeing users throughout the United States.

"Even in a computer-based world, voice communications remains crucial for conducting business," said Christopher J. Kent, Vice President, Information Technology Services, Boeing Shared Services Group. "Our selection of IBM and its partner reflects our confidence in IBM's ability to deliver world-class service to our many thousands of users."

"Boeing has one of the corporate world's largest and most extensive telephone systems," said Todd Kirtley, General Manager, Industrial Sector, IBM Global Services. "IBM's service will help Boeing reap gains in operational efficiency and cost management."

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