ARMONK, NY - 11 Dec 2002: On the heels of being named the top provider of network consulting and integration services for the sixth consecutive year by independent analyst International Data Corporation (IDC), IBM announced today an expansion of its portfolio of services for migrating customers' telephone systems to Internet Protocol-based (IP) networks.
This announcement comes as many companies are now investigating IP telephony as a valid alternative to their legacy systems when faced with new phone system decisions, especially when renewing branch office equipment and fitting new buildings.
The new IP telephony and voice over IP consulting and integration services can help organizations save up to 30% on network costs via lower management, bandwidth and application integration costs. These services also help increase productivity, flexibility and customer service with new IP-based applications, such as Unified Messaging (UM), IP-based Customer Relationship Management (IPCRM) and IP-based Contact Centers (IPCC).
"Improvements in IP telephony technology are compelling customers to evaluate converging their voice and data networks to achieve cost savings, increase manageability and reap the benefits of IP-enabled applications," said Colleen Rafferty, vice president, IBM Networking Services. "As part of our commitment to e-business innovation, IBM is integrating voice and data across its own global infrastructure and, as a result, has developed a proven and extensive portfolio of network solutions for our customers."
IBM's New Offerings
IBM's new Network Consulting, Integration and Deployment Services help customers assess, plan, and migrate their current enterprise telephone systems to a single network based on the Internet Protocol (IP). Working with service providers, IBM can provide a range of standard and customized convergence solutions to bring next-generation networking to regional, nationwide, and global enterprises. When voice-enabled, an IP network can handle voice communications and voicemail, e-mail, fax, call center applications, personal assistance tools and teleconferencing. IBM also provides the network security and network cabling services that may be needed to support an IP telephony solution.
After implementing a solution, IBM offers a broad range of network operation and management services to improve network performance and lower operating costs. Teaming with network services providers, IBM offers a comprehensive suite of management capabilities for customers' networked environments. Key functions include security, performance, problem, configuration, change, capacity, and end-to-end application management across a variety of wireless and wireline networks, server and workstation platforms.
IBM and Cisco Systems helped Group Generali, a leading French life insurance company, migrate its traditional telephone system to an IP-based network. "The migration of our network allows us to build a new foundation dedicated to serving our group strategies, develop network communications and optimize information-sharing internally," said Francis Thomine, production manager at GIE Informatique GSYS, Generali France.
IBM also helped ADA County, Idaho -- county home of the state capital, Boise -- create a server-based VoIP solution utilizing Cisco Systems' Architecture for Voice, Video and Integrated Data (AVVID) and IP Telephony products. "We felt that integrating our voice and data networks into a single network would enable us to improve our services, reduce costs and position us to integrate new technologies in the future. Now our end users have a single point of contact to get questions answered and problems solved. That type of 'one-stop-shopping' operation is extremely efficient," said David Logan, Director of Operations, Ada County. "Making network changes can also be done more efficiently, and this solution puts us in a great position to adopt new applications to exploit our converged network more effectively."
IBM, Avaya, and Avaya's Gold BusinessPartner, NSC, are working together to provide Australia's largest purchaser of health services, the Department of Veterans' Affairs (DVA), with an Avaya-converged voice, data and phone messaging system. The DVA will use the system to deliver information and services to Australia's veterans and war widows across the country. The new Avaya IP network will allow DVA to offer efficient, more cost-effective delivery of information and services in areas radiating out from the department's IT hub and head office in Canberra, as well as its state and regional offices. The DVA operates 57 sites, Australia-wide.
LTG, an innovative German manufacturer of synthetic materials chose IBM to implement Avaya's telecommunication systems to support the company's complete communication needs. IBM designed, planned and integrated the solution, which included a multichannel communications platform and unified messaging. This integrated solution reduces LTG's total cost of ownership, while enabling users to access e-mails, voice mails, and faxes from wherever they are, using their communication device of choice.
IBM Deploys IP Telephony and Voice over IP in its Own Network
IBM is working toward voice-data integration across its own global infrastructure, and has deployed IP Telephony systems based on Cisco's technology at IBM facilities in Toronto, Singapore, Calgary, Tel Aviv and Dubai. Other sites are planned, with a variety of technology providers.
IBM Number One in Networking Services
According to independent analyst IDC's report, "Network Consulting and Integration Services: Year 2001 U.S. and Worldwide Top 10 Market Share Leaders," IBM was responsible for 17.7 percent of the $19.2 billion global market for network consulting and integration services in 2001 -- more than two times greater than the nearest competitor. IBM gained 4.2 points of market share, according to IDC, between 1996 and 2001.
IDC predicts that the market for IP Telephony services will grow 49 percent annually to $40.9 billion in 2007.
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