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IBM and Ricoh Deliver Intelligent Print Monitoring and Management System


LAS VEGAS, - 22 Feb 2010: IBM (NYSE: IBM) and Ricoh today announced they have developed an advanced device and printing management system which infuses office devices with real-time tracking and monitoring to help firms significantly reduce their print-related costs, improve service and cut back on carbon footprints.

Through an Application Specific Licensing agreement with IBM, Ricoh will bundle the new system, which is based on IBM Tivoli software, with its multi-function products (MFPs) making the new systems available for enterprise clients.

While IT services have become more managed and optimized, most businesses still do not have enough insight into and control of their printing devices' use and costs. These costs extend beyond the hardware and printers to include consumables, labor for repairs and system updates as well as the high cost of energy and resulting carbon footprint. Underscoring the need for better print-related cost controls is recent Gartner research data which indicates that organizations that manage their printer, copier and fax fleets can save between 10-30 percent of their print costs.  

"This new, enterprise-class system will give our global customers complete visibility across their fleet of printers and MFP devices, helping them to better manage and optimize printing as an office function," said Hede Nonaka, executive vice president, Marketing & Document Solutions and Services Division, Ricoh Americas Corporation. "The solution will also be a core technology for our Managed Document Services (MDS) offering."  

Tivoli software can manage a range of assets beyond the datacenter including office equipment such as printers, office MFPs and production printing machines. Tivoli technology manages policies to control end-user printing features and tracks energy usage and carbon footprint for print services, reporting at the device, department and individual level.

In addition to print management and monitoring carbon footprints, the new system can identify service issues with devices and automatically route alerts to local service desks for remediation before service is affected. It will also capture and manage assets and supplies information, improving accounting processes.

"IBM's design collaboration with Ricoh on this initiative demonstrates how we are bringing a new level of 'smart' to offices, and significant operational savings for the customer," said Bruce Anderson, general manager, IBM Electronics Industry.  "As CIOs work to drive down costs, printers and other office devices offer an attractive target for improvement."

About Ricoh Americas Corporation

Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company Ltd., the 73-year-old leading supplier of office automation equipment and electronics, with fiscal year 2008 sales in excess of $20 billion. Ricoh Americas Corporation is a leading provider of document solutions. Ricoh's fully integrated hardware and software products help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation directly or through its network of authorized dealers markets and distributes products in North, Central and South America. Information about Ricoh's complete range of products and services can be accessed on the World Wide Web at www.ricoh-usa.com.

For photos, videos and more, please visit the Tivoli Pulse press kit here, www.ibm.com/press/pulse.

Contact(s) information

Colleen Haikes
IBM Media Relations
415-545-4003
chaikes@us.ibm.com

Linda Montefusco
Ricoh Americas Corporation
973-882-2172
linda.montefusco@ricoh-usa.com

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