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SAO PAULO, BRAZIL - 11 Nov 2008: IBM (NYSE: IBM) today announced that TAM Airlines (BOVESPA: TAMM4) (NYSE: TAM) has signed a contract with IBM for the management of its service desk. The solution includes installation, help desk and field support of TAM's information technology (IT) infrastructure.
The project's goal is to help solve challenges associated with the check-in system, software used by employees to sell airline tickets and reserve seats on flights, and server reliability.
IBM has mobilized a team of 90 onsite professionals to support many of TAM's departments and back office. IBM's Hortolândia Service Center, located in São Paulo, will also have a team dedicated to help desk services for TAM's IT users.
The agreement, signed in August 2008, is the second large contract between TAM and IBM. The first one, dating from 2007, involved application development services.
TAM (http://www.tam.com.br) has been leading the domestic market since July 2003 and has ended this September with 52.8% market share. The company flies to 42 destinations in Brazil. With the commercial agreements signed with regional companies that total goes up to 79 different destinations in national territory. TAM's market participation among Brazilian airline companies operating international lines was 82.1% in September. Its overseas operations include direct flights to 16 destinations in the United States, Europe and South America. In addition, it has codeshare agreements that allow sharing seats in flights with international companies, allowing passengers to fly to 64 additional destinations in the USA, South America and Europe. Pioneer in the launch of a Fidelity Program for airline companies in Brazil, TAM today has more than five million members and has distributed more than 5.9 million tickets in exchange for cashed in points.
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