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Frost & Sullivan Awards IBM Daksh as the 2008 Contact Center Outsourcing Service Provider of the Year

IBM Daksh named as the # 1 Contact Center in Asia Pacific for the third consecutive year

India - 30 May 2008: IBM Daksh(NYSE:IBM) has been felicitated as the 2008 Contact Center Outsourcing Service Provider of the Year in Asia Pacific by Frost & Sullivan, a consulting firm. IBM Daksh was selected to receive this award at the recent 2008 Frost & Sullivan Asia Pacific ICT Awards after it was evaluated and benchmarked against other leading BPO companies across the region.

IBM Daksh was conferred this recognition for showing exemplary growth and performance in 2007 in the Asia Pacific region. This represents the third consecutive year in which IBM Daksh has been recognized for its leadership by one of the world's foremost consulting companies.

According to Mr. Pavan Vaish, Chief Executive Officer - IBM Daksh, “Our first priority has always been to maintain the highest standards in service delivery and innovation. This award reinforces our market leadership and is testimony to the sustained competitive advantage we provide to clients through innovative offerings and a global delivery footprint. It is indeed an honor to be recognized by Frost & Sullivan for having consistently added value to our customers and helping them achieve and enhance their growth and leadership position."

The Contact Centre Outsourcing Service Provider of the Year Award involves multiple stages of evaluation and is based on criteria comprising customer acquisitions, depth of service offerings, market share growth, leadership in product innovation, and financial performance as evidenced by revenue and revenue growth. The award also recognizes IBM Daksh’s extensive suite of end-to-end service offerings including business transformation outsourcing, hosted applications, and IT services across key industry verticals such as financial services, retail, manufacturing, and high-tech firms.

About IBM Daksh
IBM Daksh presently has over 20,000 employees across 25 delivery centers spread over and the Philippines, more than triple its size since April 2004 when IBM acquired Daksh. IBM acquired Daksh in April 2004 to enhance IBM's business transformation capabilities in key areas including Customer Relationship Management and financial management services in key industries such as banking, insurance, retail, technology, telecommunications, and travel and transportation. IBM Daksh has 25 delivery centers across India and the Philippines, which are a part of IBM’s network of more than three dozen BTO centers around the world.

Contact(s) information

Roma N Sachdev
IBM Media Relations
O: +91 989-988-9710
roma.nawani@in.ibm.com

Bidisha Thapa
Vox Public Relations
O: +91 987-395-1565
bidishat@voxpr.co.in

Rahul Mishra
Vox Public Relations
O: +91 981-029-6660
rahulm@voxpr.co.in

Jenna L. Gable
IBM Global Technology Services, Media Relations
O: 917-472-3512
C: 973-830-9639
gablej@us.ibm.com

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