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SOMERS, N.Y - 09 Dec 1998: -- IBM today announced the worldwide launch of Midrange Express packaged outsourcing services to help small and medium businesses with the day-to-day management, maintenance and support of AS/400® servers at a fixed, low rate.
Delivered by IBM Global Services and IBM's Business Partners worldwide, Midrange Express offers a complete, flexible suite of services specifically designed to meet companies' growing business needs. Midrange Express consists of a comprehensive, scaleable set of services ranging from base level to full systems management.
Base level services include monitoring, help desk support, account management and daily backups. Optional services encompass batch job management, disaster recovery services, performance and capacity planning, system software upgrades, extended hours service, user profile administration and security audit service.
Midrange Express is designed to make IBM services simple and accessible, with a single-point-of-contact service representative and a simplified and easy to understand contract. Managed services are delivered at either an IBM secure data center or via a remote link.
"IBM's Midrange Express gives small and medium businesses the confidence of knowing their AS/400 system is in the best possible hands," said Keenie McDonald, vice president, Small and Medium Business Services, IBM Global Services. "Midrange Express is a unique solution that gives our customers the freedom to focus on their every day business operations."
Midrange Express for AS/400 customers is now available in the United States, Europe, Canada, Latin America and parts of Asia Pacific. Midrange Express will be offered to additional geographies and other midrange platforms in early 1999.
With 1997 revenues of approximately $26 billion, IBM Global Services is the world's largest information technology services provider. IBM's fastest growing business segment has an unsurpassed breadth of capabilities, and more than 118,000 professionals helping companies of all sizes solve real business problems and create new business opportunities. For more information on IBM Global Services, visit http://www.ibm.com/services.
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