21 Mar 2007:
International Business Machines (
Announcing the pact, Mr. Sanjeev Aga, Managing Director, Idea Cellular Ltd., said, "Idea is focused on innovation led growth. Our partnership with IBM will bring value to our customers, employees and shareholders. We will harness IBM's power to support Idea's explosive growth with robust, best-in-class solutions that address scalability, complexity, innovation and cost control, to provide Idea with the most advanced business processes globally."
Mr. Shanker Annaswamy, Managing Director, IBM India and South Asia, said, "IBM will bring its deep global expertise in business transformation and innovation to enable Idea to meet its customer value, business growth and productivity objectives. We are delighted to partner with the Aditya Birla group. This win reinforces IBM's position as a leading partner to global telecommunication companies."
The partnership between Idea and IBM will enable Idea to:
The pact with IBM will enable Idea to meet the needs of its 14 million current subscribers and future growth. This will be through supporting end to end transformation of business critical processes including billing, revenue assurance, and credit collection, subscriber management, business intelligence, fraud management, customer relationship management, e-billing and payment, and customer self care. IBM will also undertake the management and support of Idea's IT Infrastructure. All IT department employees of Idea would play a key role in the transformation, either as Idea employees or as IBM employees.
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