Carnegie Mellon University Awards IBM's Business Transformation Outsourcing Group Highest Rating

IBM Given Top Marks for BTO Delivery Excellence

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Bangalore, India - 09 Mar 2006:

IBM and Carnegie Mellon University today announced that IBM’s Business Transformation Outsourcing (BTO) practice has been awarded the eSCM-SP certification (eSourcing Capability Model for Service Providers). The certification gives prospective clients a guide to evaluate, select and monitor service providers based on key BTO capabilities such as knowledge, performance, relationship and technology management, as well as contracting, service design and deployment, service delivery and service transfer.

IBM was awarded the certification at Capability Level 4 for its two BTO delivery centers in India: The BTO Operations of IBM Global Services India, and IBM-Daksh, a wholly owned subsidiary of IBM. These state-of-the-art facilities are part of IBM’s global network of more than 20 BTO centers that deliver consulting services and business process solutions to IBM clients globally.

IBM’s BTO centers are one of the few organizations worldwide to have been awarded this certification and eSCM-SP Capability Level 4 is the highest rating any organization can achieve at the first attempt for certification.

“This recognition further demonstrates the excellent delivery capability of IBM’s BTO centers and the strength of their quality management system,” said Dr. Jane Siegel, Director, ITSqc, Carnegie Mellon University. “This quality assessment provides enhanced confidence to clients in doing business with IBM and sets the stage for replicating the success at their strategic delivery centers across the world. Being awarded Level 4 of eSCM-SP capability means IBM BTO proactively enhances client value.”

“IBM’s BTO practice is proactively enhancing value for our clients across the entire sourcing cycle and certifications such as eSCM-SP further validate our strategic intent, ” said Bruce Finger, Director BTO Delivery Excellence and Competency, IBM. “We have moved beyond cost as a value proposition and continually transform our client’s processes by leveraging IBM’s globally integrated delivery centers to bring increasing business value to our clients and their processes.”

eSCM- SP is a quality model specifically applicable to the entire life cycle of a process outsourcing relationship and has been developed by the IT Services Qualification Center (ITSqc) at CARNEGIE MELLON. IBM’s BTO centers offered validation of their quality management system across BTO and provided the largest assessment to Carnegie Mellon University for this certification globally. The scope covered 1,500 people, and practice areas spanning end-to-end life cycle to Deal-to-Operate phases – across service streams of Finance and Accounting, Customer Relationship Management, Human Resources and Procurement processes.

Business Transformation Outsourcing (BTO) transforms client organizations and delivers business results and enterprise optimization through innovative business and technology approaches. Using its global network of expertise, industry-leading consulting methodologies, research and engineering capabilities, advanced technologies and analytical tools, IBM's BTO services standardize, streamline and improve business processes. IBM BTO services transform key business functions including Finance and Accounting, Customer Relationship Management, Procurement and Human Resources. IBM provides BTO services to many of the world’s leading organizations, and over the last four years has made a number of strategic acquisitions and investments to expand and strengthen its capabilities, including the acquisitions of PwC Consulting, Liberty Life, Maersk Data, Key MRO, Equitant and Healthlink.