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Bell Helicopter Names IBM its PC Solutions Provider

Services, Software, Financing Part of 6-year Agreement

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SOMERS, NY - 20 Oct 2000: Bell Helicopter Textron and IBM today announced they have signed a six-year, $70 million agreement for IBM to provide an end-to-end desktop solution for Bell's U.S. and Canadian operations. With this installation, IBM will become Bell Helicopter Textron's sole desktop PC provider.

Bell Helicopter Textron, one of the world's leading supplier of high-performance helicopters, will use the IBM systems and services to support employees in its engineering, manufacturing, marketing, sales and support operations.

As part of the outsourcing agreement, IBM will replace 5,500 existing Dell and Compaq systems with IBM NetVista ® A40, IBM ThinkPad ® T20 and X20 and IBM eServer* xSeries* models throughout numerous Bell locations in Texas and at its commercial helicopter manufacturing facility in Mirabel, Quebec, Canada.

IBM will also be providing Bell Helicopter Textron with a host of desktop-related, "Blue-on-Blue" services, including: help desk and deskside support for the 5,500 systems; networking support and maintenance; connectivity and systems availability. IBM "Blue-on-Blue" services combine IBM Global Services' offerings with leading-edge IBM personal systems technology and tools to provide customers with integrated, lower-cost hardware and services solutions.

Bell Helicopter Textron, an affiliate of the Textron Corporation, will also receive IBM eServer Fibre Channel storage subsystems and IBM IntelliStation M Pro* graphics workstations for their server environment, as well as various IBM options for the desktop, including: 17" and 21" flat panel monitors**, keyboards, and port replicators. In addition, Bell will install Tivoli software to help manage their desktop environment and IBM Global Financing will finance the agreement.

Sandi Walker, CIO at Bell Helicopter Textron, said one of the reasons Bell decided to outsource its entire personal systems operation was the need to standardize the environment across the enterprise. "IBM has the ability to give us consistent software offerings and consistent IT support," said Walker. "This will translate into enhanced productivity and clearly contribute to year-to-year IT infrastructure cost improvements."

"This is a key technology partnership for all of us," said Camille Woodis, Managing Principal, IBM Global Services. "We believe that our 'Blue-on-Blue' solutions were instrumental in providing Bell with low-cost, 'one-stop-shopping' for their industry-leading technology and services requirements. We're proud to be their preferred vendor."
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Textron Inc. (NYSE: TXT) is an $11.6 billion, global, multi-industry company with market-leading businesses in Aircraft, Automotive, Industrial and Finance. Textron has a workforce of over 68,000 employees and major manufacturing facilities in 30 countries. Textron is among Fortune magazine's "Global Most Admired Companies." Additional information is available at www.textron.com.

IBM (NYSE: IBM) is the world's largest information technology provider with 1999 revenues of more than $87 billion. The company has more than 300,000 employees and does business in 160 countries. For more information on IBM, please visit http://www.ibm.com.

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* NetVista, ThinkPad and eServer xSeries are all trademarks or registered trademarks of the International Business Machines Corporation. Other company, product, and service names may be trademarks, registered trademarks or service marks of their respective companies.

** 17" and 21" are the actual diagonal viewable image sizes of the IBM monitors noted.


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