The communications industry is experiencing a once-in-a-generation opportunity for growth. A combination of empowered consumers, new competitors and a sharp increase in demand for mobile and data services has conspired to thrust this crucial sector into a constant state of change. This relentless change is being driven by the market, and in particular by a new breed of consumer that demands instant access to information whenever they want, wherever they are. Already there are six billion mobile devices in use globally, and by 2020 experts are predicting that 50 billion mobile devices will be connected to the Internet. While all of this connectivity makes our lives as consumers, citizens and employees much easier in terms of having round-the-clock, fingertip-access to information, entertainment and communications, the resulting demands on the network infrastructure have never been greater. IBM is working with communications service providers around the globe to help them build smarter networks, deliver innovative services faster, customize their customer engagements and transform their operations.