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Harriet Green

General Manager, Watson Internet of Things, Customer Engagement & Education, IBM

Full biography

Harriet Green OBE is a global executive who has led business transformations on four continents, with a proven track record for developing and implementing strategies for profitable growth and increasing shareholder value in global technology, logistics, travel and consumer sectors. Harriet received her OBE for services to electronics in 2010.

Harriet is currently General Manager of Watson Customer Engagement, Watson Internet of Things and Education at IBM driving growth in IBM’s high priority and key growth initiatives. Across these business units, Harriet is helping usher in a new era of cognitive business, helping “clients unlock value in new insights” from the massive amount of data they generate each day.

Previously she led the successful global transformation and rebranding of the Thomas Cook Group, the oldest name in leisure travel with 173 year history. Under her leadership the market capitalisation of the business increased from £150 million to over £2 billion in under two years; the share price rose by 900%; the business raised £1.6 billion for recapitalisation; implemented a focussed strategy for profitable growth; delivered 9 consistent quarters of profitable growth; developed a true omni-channel strategy and drove the digitisation of the business; saw employee engagement increase by 4% year on year and put the customer experience and new product development back at the heart of the business.

Before joining Thomas Cook, Harriet was the CEO of FTSE 250 company Premier Farnell Plc from April 2006 to July 2012. Premier Farnell is a global distributor of technology products and solutions for electronic system design, maintenance and repair in Europe, the Americas, and Asia Pacific, with global sales of £973 million and operating profit of £123 million. Premier Farnell works with over 3,500 suppliers, supplying 600K products, and employs 4,500 employees in 28 countries. Under Harriet’s leadership the company grew its business in China and India and established the web as a major sales channel, whilst developing an industry leading online community.

Prior to Premier Farnell, Harriet was senior vice president of Arrow Electronics Inc., a global provider of products, services, and solutions to users of electronic components and enterprise computing solutions, and ran business in Europe, Africa and Asia –latterly as the President of Arrow Asia/Pacific. In other roles she was also responsible for global strategy, investor relations, worldwide marketing and supplier management for Arrow's components and computer products businesses. Arrow has annual sales of $21.4 billion and employs 16,500 employees in 58 countries.

Prior to Arrow Electronics, she was managing director of the Macro Group, an electronic components distributor, which was part of the Diploma plc Group.

Harriet is also a non-executive director of FTSE 100 BAE Systems plc, a developer of defense and aerospace systems, with sales of 18.2 billion in 2013.

In June 2016, Harriet won the Women in Technology Institute (WITI) award and was inducted into the Women in Technology Hall of Fame. She was recognized as the UK Business leader of the Year and Veuve Clicquot Business Woman of the Year for 2014, also ranked 23rd in the Fortune Top Global Businesspeople list. She has a Degree in Medieval History from London University (Kings College). Harriet is a voracious reader, who trains daily –particularly enjoying running, cycling, and yoga.

She has also served two parliamentary terms as a member of the U.K. Prime Minister’s Business Advisory Group, and is a founder of the not- for-profit, One-Voice Organisation.

Most recently, Harriet has become a member of King’s College London to serve on their new Business School Advisory Group, focused on new technology and business ethics.