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Nicholas Nesbitt

General Manager, IBM East Africa


Full biography


Nik Nesbitt is the Country General Manager, IBM East Africa. Most recently, he was the Chief Executive of KenCall, a leading international BPO/call center outsourcing company in East Africa, a company he started upon his return to Kenya in 2002.

Prior to starting KenCall, Nik had already demonstrated his passion for entrepreneurship by founding other companies.  He also held senior executive positions in the United States at Qwest Communications, Rhythms, US WEST and Square D.  He began his career as a management consultant at The Boston Consulting Group.

Nik has served as a member of the Board of the Central Bank of Kenya and sits or has sat on several other corporate and public sector boards in Kenya, including Commercial Bank of Africa (CBA), AMREF Flying Doctors, Kenya School of Monetary Studies, Multimedia University and Gateway insurance.  He is also a Board Member of KEPSA (Kenya Private Sector Alliance) representing the IT sector.

Nik is an active member of the World Economic Forum and other business-related organizations.  He has been frequently quoted and profiled in leading global and regional media as an industry leader and visionary.  He is also a regular speaker and panelist at conferences in Kenya and globally.

Nik has also received a presidential honor from the Kenyan government, the Order of the Grand Warrior (OGW), in recognition of his pioneering spirit and accomplishments in creating the Kenyan BPO industry.

Nik received his MBA from Stanford University and both his Masters and Bachelors engineering degrees from Dartmouth College.  He is a member of the Young President’s Organization (YPO) in Nairobi.

October, 2013