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Paul Papas

Global Leader, IBM Interactive Experience, Global Business Services

Full biography

Paul Papas is the Global Leader for the IBM's Interactive Experience practice, a next generation digital agency, consultancy, and systems integrator.  

In this role, he leads a worldwide team with a mission of helping clients reinvent customer experiences to drive growth.

Paul's global team is comprised of business strategists, creative directors and designers, data scientists, customer experience researchers from IBM Research, and technology specialists all skilled in the latest digital, mobile, social, analytics, and cloud technologies.  His organization includes a global network of Interactive Experience Labs where clients engage in innovation and exploration workshops, develop accelerated visioning, discuss best practices/latest trends, and collaborate in the execution of their projects.

Paul is a dynamic senior executive with a proven track record for growth.  He works with global C-suite executives on customer experience and digital transformation programs.  He has nearly 25  years of experience in professional services and deep specialization in Digital Transformation, e-Commerce, Customer Relationship Management, and Business Analytics.  In 2013, he was ranked as one of the top CRM Influential Leaders by CRM Magazine and named the “King of Commerce.” Prior to joining IBM in 2002, Paul was a Partner at PriceWaterhouseCoopers and has held multiple leadership roles throughout his career.

He is a frequent public speaker and blogger on the subject of the convergence of the physical and digital worlds, customer experience and digital transformation.

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