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Dundee City Council Boosts Availability of Online Citizen Services with IBM

New mainframe server and storage solution helps deliver 50% more workload with no increase in IT budget

LONDON, U.K. - 23 Feb 2011: Dundee City Council, working with IBM (NYSE: IBM), has upgraded its IBM mainframe server and storage systems in order to deliver greater value to its citizens whilst also meeting reduced cost targets. They have strengthened a cost effective IT architecture which supports key systems such as social services and the Council’s Web portal www.dundeecity.gov.uk, and has improved the performance it delivers by 50% on the previous infrastructure. The IT team can now respond more quickly to end user needs and new disaster recovery capabilities allow for all systems to be restored at a back up site within 20 minutes of an incident.

Dundee is a thriving regional and commercial centre situated on the banks of the River Tay on the east coast of Scotland. Dundee, Scotland’s fourth largest City, is a UK centre for life sciences and digital media. For three out of the last four years it has been ranked in the world’s top seven intelligent communities with The Intelligent Community Forum placing it third in 2010.

Tim Simpson, IT Support Manager at Dundee City Council, said: “This has been an important project for us, in difficult economic times, trying to do more with less is always a priority. With areas like social services relying on 24/7 access to data it is essential that we have the infrastructure and support in place to meet the needs of the people of Dundee and IBM have helped us achieve this.”

The project focussed on several key factors including long term software support, a need for improved performance and increasing maintenance requirements for the existing systems. The upgrade from IBM System z9 machines to IBM System z10s was complemented by the addition of direct attached IBM XIV System Storage. The implementation also includes a six year maintenance contract with IBM. This has resulted in an increased capacity for growth without increasing IT costs. The new infrastructure is part of a long-term plan in preparation for moving existing data storage from two current sites to a new data centre in July 2011.

"This system makes it possible for Dundee City Council to be more responsive, which can result in added business value and higher end user satisfaction. It also enables the Council to reinvest in their infrastructure to maintain IT efficiency and ensure business continuity," said Alan Johnstone, IBM.

The project was completed in just over two months and the new setup has been running since the end of September 2010.

© Copyright IBM Corporation 2011
IBM United Kingdom Limited
PO Box 41
North Harbour
Portsmouth
Hampshire
PO6 3AU
Produced in the United Kingdom
February 2011
All Rights Reserved

IBM, the IBM logo, IBM System z9, IBM System z10 and IBM XIV System Storage are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other company, product or service names may be trademarks, or service marks of others.

All customer examples cited represent how some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions.

Notes to Editor:

About IBM UK
http://www.ibm.com/uk/en/

About Dundee City Council
http://www.dundeecity.gov.uk

Contact(s) information

Selina Boustred
UK External Relations
+44 (0)1475 896561
Selina_Boustred@uk.ibm.com

Related resources

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IBM System z

IBM System z10

Ged Bell, Head of IT, Dundee City Council

Dundee City Council Logo

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