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Sydney, Australia - 07 Aug 2012: HCF and IBM (NYSE: IBM) today jointly announced a multi-million dollar deal that will see them working together in Australia to continue to transform HCF’s IT systems, streamline processes and deliver a tailored experience for its members.
The contract will involve IBM providing integrated technology to directly support HCF’s Core System transformation, encompassing IBM hardware, software and services. This builds on HCF’s success and industry functional leadership with IBM’s iLog and Lombardi rollouts.
HCF chose IBM for this important strategic initiative because of IBM’s strong and growing capability in software, including recent acquisitions such as iLOG and Lombardi. Already utilised by HCF, these platforms assisted in IBM’s selection for the overall Core System transformation.
A key component of HCF’s continued business transformation is IBM’s Smarter Analytics Solutions (ISAS), the first deal of its kind by IBM in Australia. ISAS will provide deep customer analytics capabilities, a function chosen specifically by HCF to provide real-time analytics to member enquiries. The result for HCF will be faster and enhanced customer service.
“At HCF, our members are central to the success of our organisation,” said Patrick Shearman, CIO of HCF. “Our success with iLOG and Lombardi has shown a proven track record. These creative business solutions enable HCF to obtain increased customer value perspectives, turning information into insights. IBM, through its strategic acquisitions of these companies, will now enable us to remain at the forefront of member services by continuing to provide innovative solutions. We look forward to moving ahead with IBM and deepening our partnership. Our members will be the beneficiaries of this partnership choice.”
In addition to ISAS, the new IT agreement includes a broad portfolio of IBM software capabilities covering analytics, business process management, information management and governance. All will be implemented by the IBM Software Group. Another key component of the deal involves the upgrade of HCF’s IBM mainframe server to an IBM zEnteprise 114, to consolidate workloads and optimise the flow of information. In addition, IBM Global Technology Services Group will provide maintenance services.
“IBM has vast experience in the insurance industry globally. We understand the challenges that a fast growing business brand like HCF health insurance will face - competitive pressures such as business efficiency and customer satisfaction,” Edward Orange, General Manager, Software Group, IBM Australia and New Zealand, commented. “Due to the breadth of our technology portfolio and our industry leading business analytics solutions, IBM is in a strong position to help HCF gain unprecedented customer insights, and therefore, competitive advantage in the marketplace.”
For more information about IBM, visit www.ibm.com
HCF is Australia’s largest not-for-profit health insurer, currently covering 1.5 million Australians. HCF has exceeded the industry growth rate each year for the past five years, consistently pays back more in benefits from earned contributions than the industry average, and has great no-gap medical coverage. The financial strength of HCF is supported by its strong capital backing, and the lowest management expenses of the major funds. HCF members benefit from an extensive branch network and access to HCF’s expanding network of dental and eyecare centres and Oral Health Program (for members outside metropolitan Sydney). HCF Life offers innovative add-on insurance protection for illness and accidents. HCF has been awarded the highest possible five-star rating by financial services ratings agency, Canstar Cannex, in its survey of private health insurance.
Visit hcf.com.au for more information about HCF.