Mark is the General Manager of IBM Global Technology Services (GTS) for IBM Australia & New Zealand, based in Melbourne. The GTS business generates over $2B of revenue and represents over 60% of IBM’s business in Australia & New Zealand. Mark is also a member of IBM’s Senior Leadership Team.
In this role Mark is responsible for service delivery, business development, sales execution, project management, IBM’s CLOUD business, strategic outsourcing, integrated technology services, and technology maintenance.
Mark has held numerous senior executive roles, most recently as Vice President, Distribution Industries for IBM North America. Mark’s Distribution clients spanned the Retail, Travel, Transportation, Hospitality and Consumer Products industries. He was responsible for strategy, execution, business results and client satisfaction across all of IBM’s business in the United States. These portfolios included consulting; technology services; software; hardware; and client financing.
Mark’s career with IBM has included positions in marketing, sales and delivery management, primarily with Retail, Industrial and Banking industries, where he led service and management consulting teams across many of IBM’s global markets.
As the Vice President for Strategic relationships, which encompassed Strategic Outsourcing, Systems Integration and Consulting, Mark oversaw the execution of large global transformation services across all industries culminating in US$30B of revenue where he was responsible for market development and sales execution.
Prior to this Mark was Managing Director, Retail with responsibilities including business development, sales, service delivery, and P&L management, Mark focused on supporting Global Retailers; providing infrastructure services, applications development, systems integration, and global networking, including the largest global rollout of RFID technology.
Before rejoining IBM in 1998, he was named Divisional Director – Cap Gemini UK / France. Mark was responsible for service delivery and sales execution for Strategic Outsourcing and Systems Integration Projects.
Mark joined IBM in 1988 as an Electronics Engineer, working in plant operations, product development, Research & Development, and VLSI chip productions. Mark became IBM’s Chief Engineer for Plant Operations in Europe, and later in Japan.
Mark holds a B.Sc with Honors in Electronics Engineering & System Design from Bristol University, England.
Mark is an Executive Director on the following boards:
IBM Australia Limited
IBM Global Financing Australia Limited
IBM Australia Client Services Pty Ltd