IBM is aligned around a single, focused business model: innovation. IBM takes its breadth and depth of insight on issues, processes and operations across a variety of industries, and invents and applies technology to help solve its clients' most intractable business and competitive problems.
In 2007, IBM Australia experienced substantial growth. Revenues grew more than three times faster than the market, making IBM the largest IT company (by revenue) in Australia, and a leader in services, server hardware and software.
This result demonstrates the success of IBM's global transformation strategy. That is, by exiting commodity-based businesses like PCs, IBM is able to focus on enhancing capabilities that provide greater value to clients. Client solutions today take technology deep into their organisations, integrating it into their processes and operations - not just to reduce costs, but to innovate and gain competitive advantage.
Our Values
Our values as IBMers shape everything we do and every choice we make on behalf of this company. But their real influence occurs when we apply these values to our personal work and our interactions with one another and the wider world. IBMers determined that our actions will be driven by these values:
- Dedication to every client's success
- Innovation that matters, for our company and for the world
- Trust and personal responsibility in all relationships
Our Clients
IBM's clients include many different kinds of enterprises, from sole proprietorships to the world's largest organizations, governments and companies representing every major industry and endeavour.
The majority of the company's enterprise business, which excludes the company's original equipment manufacturer (OEM) technology business, occurs in industries that are broadly grouped into six sectors:
- Financial Services: Banking, Financial Markets, Insurance
- Public: Education, Government, Healthcare, Life Sciences
- Industrial: Aerospace, Automotive, Defence, Chemical and Petroleum, Electronics
- Distribution: Consumer Products, Retail, Travel, Transportation
- Communications: Telecommunications, Media and Entertainment, Energy and Utilities
- Small and Medium Business: Mainly companies with less than 1,000 employees
- Take a look at some of our client case studies:
- IBM Global Financing
- Global Business Services
- General Business
Who we are
To reach a media relations specialist at IBM, use the Media Contacts link on the left side of this page. To reach any other IBM employee, use the link below.
Fast facts
- In 2007, IBM globally experienced the strongest revenue growth since 2003 and strongest profit performance in more than a decade. Revenue: $98.8 billion, up 8 percent. Pretax income: $14.5 billion, an increase of 9 percent. Diluted earnings per share: $7.18, up 18 percent.
- IBM has 386,558 employees worldwide, and serves customers in 170 countries. (2007)
- In 2007, IBM Australia Limited generated revenues of $A3.96 billion, up 16.4% from 2006 ($A3.4 billion)
- IBM Australia hired 315 graduates in 2007, plus additional sales and services delivery personnel through direct recruitment, acquisition and via outsourcing arrangements.
- IBM Australia received the 'Employer of Choice for Women' award for the eighth consecutive year. This was presented by the Equal Opportunity for Women in the Workplace Agency (EOWA).
- IBM continued to donate services and equipment to schools and community groups throughout Australia. In 2007, this includes 170 PCs and ThinkPads to 49 organisations; 135 KidSmart Units to schools, kindergartens and childcare centres in five states; and 200 IBM volunteers who've mentored 209 secondary school students through IBM's online mentoring program.
- 752 IBM Australia employees and retirees contributed 56,626 hours of volunteer work to the community, taking the total number of hours added since the program was launched in November 2003 to over 177,443 hours.
- IBM Australia gave 56 grants of cash or IBM equipment to community organisations and schools where IBMers had contributed more than 40 hours of volunteer service over five months. Community groups include St John Ambulance, Barnardos and ACT Rural Fire Service.
- Through IBM's refurbished PC program IBM Australia donated 170 PCs and ThinkPads to 49 organisations valued at over $130,000, including Oxfam, Cape York Partnership and the Red Cross.
Business operations summary
Our business model is built to support two principal goals: helping our clients succeed in delivering business value by becoming more efficient and competitive through the use of business insight and information technology solutions; and providing long-term value to our shareholders. In support of these objectives, our business model has been developed over time through strategic investments in services and technologies that have the best long-term growth and profitability prospects based on the value they deliver to clients. And inherent in the model is a commitment to employees and the communities in which we operate.
