Empleo en IBM Costa Rica

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Perfil de IBM Costa Rica

IBM Costa Rica abrió sus puertas en el 2004. Somos un Centro de Servicio de Transformación de Negocios y un Centro de Servicios Estratégicos para Tecnologías de Información. Ofrecemos servicios de recursos humanos, servicios compartidos, finanzas & administración y manejo de cadenas de suministros. Además, IBM brinda soporte en Tecnologías de la Información a nuestros clientes globalmente. Buscamos a los estudiantes y profesionales más talentosos con una clara orientación hacia el servicio al cliente y que tengan el deseo de desarrollar una carrera en esta compañía global. Requerimos profesionales y estudiantes en múltiples áreas como Tecnologías de la Información, Ingenierías, Gerencia de Proyectos, Administración de Negocios, Finanzas, Contabilidad, Recursos Humanos, certificados en Six Sigma o Informática, entre otros. Estas personas también deben conocer un segundo idioma como: Inglés, Francés y/o Portugués.

Unidades de Negocio de IBM Costa Rica

IBM Costa Rica tiene tres unidades de negocio (GPS, SO Delivery y GBS) y cada una de ellas brinda servicios estratégicos.

La página web de IBM Costa Rica es www.ibm.com/cr y los candidatos deben aplicar en línea en www.ibm.com/start. Los números de teléfono son: 2509-6000 o 2509-7000.

Puestos de trabajo en Servicios de Back Office
Puesto Código para aplicar en www.ibm.com/start Requisitos
Quality Analyst GPSD-0551152 Manage and ensure a quality service provision through identification of training needs and feedback delivery. Identify and implement innovative ways to improve customer satisfaction, establish processes that will meet business objectives and address customer requirements. Skills required: customer service skills, time management and organizational skills, ability to provide coaching in a constructive manner, people management skills, and ability to work on any shift and schedule
First Line Manager GPSD-0555924 Manages team productivity and utilization, ensures accurate and timely execution of tasks, conducts regular team meetings, fosters a productive and motivated work environment. Designs and implements process improvements. Skills Required: self-motivated, excellent interpersonal skills, effectual time and project management skills, ability to make decisions, ability to lead and manage teams.
Sector Support Specialist  GPSD-0556198 Support the Sector leadership by assuming the administration of management tasks associated with: separations, Leaves of Absence (LOA), Short Term Disability (STD), and on-boarding of new hires. They act as temporary holding place managers in the HR system. Skills Required: Excellentcommunications skills, experience in a Corporate environment, system knowledge: Lotus Notes, any IBM system knowledge such as WWER.
Application Developer - J2EE  GBS-0564244 Designing, building and testing components of a "Big Data" faceted-search system. Incorporating IBM Data Explorer (formerly Vivisimo Velocity) technology and developing application functionality for an existing web-based R&CM system. Migrating and/or rebuilding existing functionality. Work as part of a development team .
Skills Required: Java EE, SQL, XML, XSL (XPath, XSLT), Endeca, Vivisimo Velocity, Linux, CVS (or similar code control repository), Dojo, Basic web technologies (HTML, JavaScript, CSS)
Data Quality Assurance Lead GBS-0564251 Leading database development team's testing strategy, creation and execution of test cases and coaching of developers' understanding of unit and system testing required to assure data is accurate and satisfies business requirements. Research data and system issues reported from customers and work with the technical team to identify corrective actions. Skills Required: SQL queries, Working knowledge of Extract-Transform-Load (ETL) development, DB2 QMF for Windows, Brio, Cognos, or other query tools.
CI Resource/ Black Belt GPSD-0563661 Responsible for ensuring strong operational controls are in place within the Treasury processes and identifying and resolving any areas of weakness. This includes assessing new systems and processes, making business judgements, performing internal control assessments and systems access reviews, and leading worldwide initiatives. Skills Required: Process oriented, capable of designing, implementing and improve processes. Developed computer skills, strong organization and project management skills, strong applied knowledge on statistical tools and/or
Service Desk Delivery Agent Level 1 GPSD-0564509 Provide live inbound telephone technical support consulting for products to end user and business customers, Performing callbacks as required, Identify hardware/software problems and offer solutions for IBM or customer accounts. Skills Required: Customer services skills, fluent in portuguese and english
Business Research Analyst GPSD-0565661 Provide free-of-charge research services for Global Business Services Delivery Excellence to help practitioners sell it, start it, and execute it right to support clients' business needs. Assist client-facing consultants to access, research, analyze and synthesize information, Gather and summarize research information, provide basic navigation, research and product assistance within aggressive time constraints, route and translate research inquiries, investigating where information needs are not satisfied and assembling material to address those needs.
BSR Practitioner GPSD-0568545 Perform quality process delivery of BSR /HR accounting functions, assure operational measures to meet client expectations, execute delivery status SLA and operational metrics to HR and Accounting clients. Ensure compliance with Global IBM Accounting Instructions. Report gaps in the accounts reconciled and drive the solution until completeness. Skills Required: experience in accounting procedures, reconciliation, relationship management.
HR Delivery Services SME GPSD-0572166  Responsible for the organisation and timely and accurate processing of HR transactions and all related tasks to achieve the agreed business goals. This can include Relocation & Expatriate Services. Payroll & Payables, Recruitment, Benefits, Employee Data Management, Travel Management & Expense Accounting, Compensation & Benefits, and Workforce Management processes. Skills Required: Advance Excel skills, experience in HR outsourcing services, time management, communication skills and client facing experience.
SLA & Productivity Analyst GPSD-0572449 Provide analytical support to corresponding USA Service Lines to ensure the correct flow of information between the Service Lines and the Capacity & Responsibility Integrated Management team about the new service incidents reported in CHIP. Reporting the monthly productivity of Service Lines’ supported platforms, components and related teams. Gather different sources of information, by analyzing the reported information, building reports and distributing the results to appropriate stakeholders. Skills Required: Excel Advance level, Reporting knowledge, Tracking and follow up experience, Schedule oriented, Good time management skills, Negotiation Skills, Attention to detail, and Organized.
Project Staffing Proffesional GBS-0573020    Staff consulting projects in North America. Sourcing candidates from IBM internally and from subcontract firms externally. Also track candidate status and assign professionals in IBM systems.
Skills required: Excellent communication skills, strong Leadership and team-building. Experience in working on client projects and recruiting and/or hiring professional staff.
Puestos de trabajo en Servicios de IT
Puesto Código para aplicar en www.ibm.com/start Requisitos
AKMS Community Administrator (Framework)  SO_GDEL-0643780  Skills Required
AKMS Education SME (Web-based Instructional Designer)  SO_GDEL-0643776  Skills Required
Application Architect SO_GDEL-0613578 Resource will develop and maintain the Global Cost Models for Mobility Global Solutions, must have experience with complex cost model development, and should have experience with managed services deal solutioning, preferably Strategic Outsourcing. Mobility experience preferred, but not necessary. Successful candidates will work well independently and be able to collaborate closely with complex teams and organizational structures. Cloud product development is executed in a large global team, so ability to work well across many cultures and timezones is a critical success factor.
Architecture & Technical Solution Design - PM SO_GDEL-0606516 At least 2 years experience in Delivery Technology and Engineering (DT&E) Architecture & Technical Solution Design Technical Solution Architect - SDC Costing Skill 3-4
English: Fluent. Bachelor's Degree
Cloud Innovation Lab Developer SO_GDEL-0610496 Experience with industry leading cloud frameworks such as Open Stack, Cloud Stack, and other open source technologies required
Global ISM Support & QS Development SO_GDEL-0647473 Basic - Intermediate UNIX Knowledge
Strong Knowledge in SQL
Basic programming skills
Fluent English (verbal and spoken)
Infrastructure Architect SO_GDEL-0592210 TIM Technology Management Tech Man and Arch Ctrl Business Acquisition Support Solution Design and Support Engagement Services TTIA Role
Junior Delivery Analyst SO_GDEL-0646453 Studies or Degree in Industrial Engineering, Statistics, Business Administration or similar field of studies. 1-2 years experience in process analysis tools, statistical software, performance behavior Analysis and spreadsheets. Knowledge of Process Controls Charts. Experience or certification in Six Sigma, Lean, and/or ITIL. Advance Excel Knowledge. Applying quality/process analysis in an IT services or manufacturing environment.
L3 AIX OS Admin SO_GDEL-0641432 High School Diploma/GED
At least 2 years experience in IBM Power Systems 7 • AIX • Linux (RHEL and SUSE) • AIX NIM • HACMP and HADR • VMWare HA • AIX VIO and Virtualization - Core infrastructure services like DNS, NTP, SMTP and SNMP
At least 2 years experience in Systems Director with VMControl • Hardware Management Console • Understanding of storage architectures.
English: Intermediate
Network Administration Big IP, F5 SO_GDEL-0634654 At least 2 years experience in Big-IP, F5 and Network Administration - Network Support Specialist
English: Fluent. High School Diploma/GED.
Network Specialist SO_GDEL-0647932 High School Diploma/GED
At least 2 years experience in P Series - Server skills Network Skills X Series Quick Learner Self Starter English speaking, reading, writing - Level 4 Problem Determination - Level 4 Technical Specialist - Level 3 Communication
At least 2 years experience in Level 4 Self Starter - Level 3 Project Management - Level 3 Providing Status Reports, Issue & Success Reporting - Level 4"
English: Intermediate
Project Manager SO_GDEL-0596728 Bachelor's Degree
At least 5-10 years experience in Experience in Information Technology and Project Management ,MS Project and Office
Certified in PMP Certification from PMI or IPMA Certification or PRINCE2
Preferred Master Degree
Project Manager SO_GDEL-0610488 Bachelor's Degree
At least 5-10 years experience in Experience in Information Technology and Project Management ,MS Project and Office
Certified in PMP Certification from PMI or IPMA Certification or PRINCE2
Preferred Master Degree
Server Management Distributed-UNIX SO_GDEL-0639124 At least 2-3 years experience in Server Management Unix - Systems Administrator - UNIX Operating Systems LINUX
SPMS Software Distribution SO_GDEL-0609165
SPMS Software Packaging SO_GDEL-0609169
End User Support SO_GDEL-0648663 General Computer Knowledge / Technical Support
Customer Service skills
80% English
CTP Graduate.
Preferred: University student (IT related)

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