Watson: Use cases

Watson is well-suited for a wide variety of applications and IBM is working closely with partners to address more and more of them. Potential applications can be loosely grouped into the following categories:

• Diagnosis and action - Assistance for knowledge workers dealing with a single case for a single client to pinpoint a condition from among many possibilities and make resultant decisions
• Contact center support - Personalized self-service experience for clients by dynamically developing personal profiles from unstructured data
• Research and discovery - Identification of rare studies and information sources while building a case for original research
• Process optimization - Identification of areas for improvement in business processes by analyzing unstructured data that documents and describes process steps and output
• Fraud and risk management - Identification of early signs of fraud and management of risk in order to lower overall liability and costs of doing business