More than ever, government social services organizations are under pressure: budgets are shrinking, services are inconsistent, and casework isn’t integrated. But the tools needed to reduce this pressure are here. By using the data they already collect and integrating it into an intelligent system, organizations can prevent fraud and errors, improve services and reduce costs.
With a holistic view of their clients, caseworkers can make sure that the right people have access to the right services when they need them. Likewise, social services clients can become active participants by accessing and tracking their own information.
A smarter approach to social services can mean improved services to citizens, increased efficiency for government organizations and better outcomes for society.
Enhancing our Social Services
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Capitalizing with Less Capital
Discover seven steps SSOs can take to thrive in a weak economy.
Intelligent Systems
Alameda County's integrated reporting provides a holistic view of clients.
Working Technology
Learn about six advances improving Social Security and Social Services worldwide.
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Seamless Integration
SOA is helping public and private organizations operate more efficiently.
A Client Centric Approach
IBM Solutions
Increased visibility and integrated systems center operations around citizens.
Ahead of the Pack (PDF, 1.24MB)
The One-Stop Citizen-Centered Business Model.
Transforming the Public Sector
Discover improvements in government service delivery worldwide.
Smarter Social Services (PDF, 330KB)
Read how the IBM Social Industry Model can enhance strategic capabilities.
Information at a Caseworkers' Fingertips
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Case Study
See what happened when one California County became instrumented, interconnected, and intelligent.
The Global Network
IBM's Integrated Case Management for Cùram.
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Synthesized Systems
The UK's Cheshire County Council integrated its social services agencies.
The Holistic View (PDF, 591KB)
IBM's Case Management Solution with Siebel provides a complete glance at client circumstances.
