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Retail

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Evidence of a Smarter Planet

The Smarter Consumer

Outdoors and Online

Outdoors and Online

Social commerce connects Moosejaw Mountaineering with its customers

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Flexible Florists

Flexible Florists

1-800-FLOWERS uses multiple IBM systems to become more scalable and agile

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Neck and Neck ™

Neck and Neck ™

Find out how IBM Predictive Analytics improved customer relations and increased sales

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Meeting Demands

Meeting Demands

Discover what 30,000 customers want in a retailer

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Evidence of a Smarter Planet

The Smarter Retailer

A new frontier in CRM

A new frontier in CRM

Get closer to your customer

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The Carrefour Case Study

The Carrefour Case Study

Explore the new levels of customer loyalty

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The Gateway to Innovation

The Gateway to Innovation

The Retail Virtual Briefing Center

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Customer Centricity

Customer Centricity

The Global CRM Leaders Study

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Evidence of a Smarter Planet

The Power of Customer Insight

Best Buy's Smarter Insights

Best Buy's Smarter Insights

Leveraging customer insight to generate new opportunities

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From Stretched to Strengthened

From Stretched to Strengthened

The Global CMO Study

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The Advantages of Consumer-Centric Analytics

The Advantages of Consumer-Centric Analytics

A new approach for a new customer

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Watson and the Future of Retail

Watson and the Future of Retail

The IBM supercomputer takes on a changing industry

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The Smarter Shopping Experience

  • Enabling customers to shop seamlessly and easily across touch points and brands.

  • Making customer interaction timely and relevant.

  • Delivering on a brand promise to consistently meet customers' expectations.

  • Connecting with customers on an emotional level by meeting the demands of their lifestyles.

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