Trends

In the wake of recent high-profile product recalls and the emergence of enlightened "Omni Consumers", CP companies need a new recipe for trust.

A look at how an old tool, customer care centers, can take on renewed importance when deployed a new way. The secret lies in striking the right balance between technological and people-based solutions.

Learn how the "three M's"-meta-value, models and markets-are the keys to being a successful consumer electronics company.

Think outside the shrink-wrapped box to deliver the service, expertise and assistance your customers need most.