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Gazing into the mirror |
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CEOs of third-party logistics companies worldwide share opportunities, strategies and struggles |
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Building value in logistics outsourcing |
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To realize the full value of outsourcing, more customers are recognizing the need to broaden their span-from purchasing piecemeal transportation and warehousing service to fewer, bigger contracts with much wider scope. |
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The human side of continuity planning |
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In a recent survey, only 34 percent of companies indicated that human resource issues formed a significant part of their organization’s business continuity or disaster plans. Thirty-six percent indicated that these issues were only somewhat part of their plans. |
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Business excellence through service management |
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For CEOs, CIOs, and LoB VPs the results of implementing a solid business service strategy can be profound. Successful project implementation builds trust across domains that once only represented isolated silos of technology. This trust fuels cooperation and extended innovation. |
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Sernam increases employee productivity and improves customer satisfaction with an RFID parcel tracking system |
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Managing spikes in package volume, reducing tracking errors and meeting delivery deadlines were Sernam's goals. An RFID system lowered customer claims and calls, and misdirect costs, while increasing productivity and customer satisfaction. |
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Global data synchronization |
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Supply chains keep evolving. This survey identifies current practices, trends and performance benchmarks in five key areas of Supply Chain Management: New Product Development, Supply Chain Planning, Procurement, Logistics and Customer Fulfillment. |
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The GMA 2005 logistics survey |
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This IBM survey, conducted with the Grocery Manufacturers Association, provides perspective on the continuing evolution of supply chain management by capturing significant trends and operational performance benchmarks. |
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